Administrative Technician (Public Works)

City of Sacramento • Sacramento, CA

1d • Hybrid

About The Position

This position serves as a key administrative and operational resource within the Parking Division's Business Development and Client Relations team by supporting several of the Division's primary revenue generating programs. The Administrative Technician is responsible for overseeing the City's Meter Reservation Program, assisting with the Al Fresco Dining Program, managing the Division's ePermit system, and providing fiscal, administrative, and operational support to all seven sections of the Parking Division. The position coordinates customer service, revenue collection, permitting, compliance, audits, reporting, and interdepartmental collaboration while serving as the primary liaison between customers, business owners, contractors, and City staff. This role is critical to ensuring efficient program administration, supporting strategic business initiatives, and delivering high quality public services that directly support the Division's operations and revenue goals. The ideal candidate will possess strong organizational and time management skills, with the ability to effectively manage multiple priorities in a fast paced, customer focused environment. Experience coordinating administrative programs, processing invoices and financial transactions, maintaining accurate records, and providing exceptional customer service is highly desirable. The ideal candidate will demonstrate excellent written and verbal communication skills, sound judgment, attention to detail, and the ability to collaborate effectively with customers, business owners, contractors, and staff across multiple City departments. A proactive approach to problem solving, continuous process improvement, and proficiency with business software and database systems will contribute to success in supporting the Parking Division's revenue-generating programs and operational initiatives. Under general supervision, the Administrative Technician performs a variety of technical and paraprofessional duties in support of centralized procurement, personnel, budget and administrative functions or in support of projects or programs; assists administrative and analytical personnel in researching, compiling and reviewing information; develops and maintains databases and spreadsheets.

Requirements

• Three years of journey level clerical experience, including a minimum of two years performing administrative work or advanced journey level clerical work.
• Basic principles of technical and statistical report preparation.
• Basic principles and practices of research and statistical methods.
• Modern office practices, procedures, and equipment.
• Record keeping and reporting practices.
• Basic principles and techniques of personnel, budget and purchasing.
• Basic techniques of project and program management.
• Providing customer service, including dealing with people in sensitive situations and problem resolution.
• Use of computers and computer applications and software.
• Communicate clearly and concisely, both orally and in writing.
• Collect, compile, organize, analyze, and interpret data.
• Understand, interpret, and apply rules, regulations, laws, and ordinances.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Follow oral and written instructions.

Nice To Haves

• Experience coordinating administrative programs
• Processing invoices and financial transactions
• Maintaining accurate records
• Providing exceptional customer service
• Excellent written and verbal communication skills
• Sound judgment
• Attention to detail
• Ability to collaborate effectively with customers, business owners, contractors, and staff across multiple City departments
• Proactive approach to problem solving
• Continuous process improvement
• Proficiency with business software and database systems

Responsibilities

• Overseeing the City's Meter Reservation Program
• Assisting with the Al Fresco Dining Program
• Managing the Division's ePermit system
• Providing fiscal, administrative, and operational support to all seven sections of the Parking Division
• Coordinating customer service, revenue collection, permitting, compliance, audits, reporting, and interdepartmental collaboration
• Serving as the primary liaison between customers, business owners, contractors, and City staff
• Researches, compiles, tabulates, and assembles data
• Assists in conducting surveys and studies
• Recommends and implements procedures, guidelines and processes
• Consults with managers and drafts policies
• Prepares statistical and narrative reports, presentations, general and technical correspondence, and promotional materials
• Develops forms, tracking systems, databases and spreadsheets
• Resolves difficult or sensitive customer service inquiries or problems
• Advises public on complex rules, policies and procedures
• Responds to inquiries from employees and the public
• Researches information, organizes, evaluates and compiles results and prepares detailed summaries
• Tracks progress of projects and payments expenditures and reimbursements
• Prepares and processes administrative documents such as vouchers, permits, personnel actions, requisitions, and contracts
• Prepares documents for personnel, purchasing, fiscal, and project or program areas
• Maintains a variety of records and files
• Assists in the administration and coordination of special events, training, programs or projects
• Assists in coordinating municipal activities among City departments and/or other organizations
• Provides exceptional customer service to those contacted in the course of work

Benefits

• Intermittent remote work may be eligible with supervisor approval, requiring residency within the Sacramento region or ability to report to a City of Sacramento physical worksite with little notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed