Administrative Technician - Child Care

City of Richmond•Va 23219, VA

1d•Onsite

About The Position

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Administrative Technician to assist in the Division of Economic Support & Independence Child Care Program. The incumbent is responsible for providing clerical support to the Division and delivering a high level of customer service. City of Richmond Social Services employees who work in this class are considered essential personnel and will be required to work during declared emergencies and major weather events.

Requirements

High School Diploma or GED
Two years of related clerical or office support experience
Considerable knowledge in English language and grammar
Standard office equipment such as multi-line phones, computers, copiers, fax machines, scanning machines, etc.
Software such as Microsoft Office Suite (Word, Excel, Outlook, etc.)
Administrative and clerical procedures such as word processing, managing files and records, and designing forms
Demonstrated skills in entering data accurately
Maintaining confidentiality
Thinking critically to solve problems
Data entry
Demonstrated ability in following established procedures
Attention to detail
Working independently with little supervision
Time management and organization
Use of sound judgment and decision making

Nice To Haves

Two (2) or more years of experience working in a human services environment
Experience with Virginia Case Management System (VaCMS), Systems Partnering in a Demographic Repository (SPIDER), or similar case management systems

Responsibilities

Creating, organizing, classifying, sorting, and maintaining the current filing system
Setting up and organizing files
Sorting, classifying and filing materials
Purging obsolete material
Retrieving and returning material requested from files
Retrieving and forwarding case file folders
Providing office support services to assigned area
Answering telephones and directing calls
Providing general information to callers and internal customers and assisting visitors in preparation of information forms when needed
Taking and relaying messages
Receiving, opening, logging, sorting, time-stamping and distributing mail
Preparing material for mailing
Providing assistance to other departmental employees and supervisors
Typing correspondence and proofreading documents
Accessing Virginia Department of Social Services automated systems to obtain information as requested
Uploading and scanning required verifications in VDSS systems
Receiving completed forms from customers and checking for accuracy
Performing other related duties as assigned