Administrative Team Leader

Four Seasons, The Care You Trust•Flat Rock, NC

14h•Onsite

About The Position

The Administrative Team Leader is responsible for the direct leadership and supervision of the Administration & Technology Team’s Administrative staff, ensuring efficient workflows, excellent operations and team success. This role serves the mission, vision and values of the organization by collaborating with other leadership staff and departments within the organization to ensure effective administrative support is provided at all times to achieve goals that contribute to the growth and efficiency of the organization.

Requirements

Knowledge of HIPAA privacy policies.
Advanced proficiency in MS Office: Outlook, OneNote, Word, Excel, PowerPoint, etc.
Knowledge and skills in social networking.
Problem solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Interpersonal skills - maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
Oral communication – speaks clearly and persuasively in positive or negative situations.
Written communication – proficiently edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Organization – highly organized to be as efficient as possible, keep physical locations organized and clutter-free creating a safe environment that reflects superior competency.
Quality control – demonstrates superior accuracy and thoroughness and monitors own work to ensure exceptional quality.
Adaptability/Flexibility – adapts to change in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Must be able to work in a fast-paced environment with demonstrated ability to independently prioritize work in order to support multiple individuals.
Interpersonal Competence – has a high-level of interpersonal skills to handle sensitive and confidential situations. Position continually requires discretion, demonstrated poise, tact and diplomacy. Must be able to effectively interact and communicate with individuals at all levels of the organization.
Initiative - Ability to anticipate needs and use independent judgment given limited availability of individuals the position supports.
Teamwork – participates in coordinated effort as part of a group to achieve success.
Understand reimbursement, regulatory requirements, and Medicare Conditions of Participation
High School Diploma/GED required
Minimum 3 years’ experience as an administrative assistant in a healthcare setting
Demonstrated proficient computer skills with MS Office products
Demonstrated excellent customer service and communication skills
Valid driver’s license and proof of automobile insurance

Nice To Haves

Education in a healthcare field, such as a C.N.A program of study, Medical Records, or Healthcare Administration, preferred

Responsibilities

Work to achieve performance goals, pursue progress toward my learning plan (MLP) and demonstrate Four Seasons values and competencies
Contribute to a climate that promotes growth, development and teamwork throughout Four Seasons
Encourage and develop skill advancement amongst team members through 1:1s, training, and on-going competency review
Actively participate in leadership team, collaboratively working to ensure efficient, effective operations to support the Mission and Vision of the organization
Be a part of the collaborative leadership team that ensures the IDG documents the provision of patient’s and family’s physical, psychosocial, environmental, spiritual, safety and developmental needs.
Actively participate in continuous quality improvement activities (i.e. quality monitoring, chart audits, PIPs, task forces, etc.) and promote a culture of continuous quality improvement throughout the organization
Collaboratively develop and maintain administrative Polices & Procedures for Four Seasons
Create, collaborate and manage internal processes and best practices for administrative staff on the Administration & Technology Team, effectively collaborating within the work of a group
Encourage effective communication
Fosters an environment of teamwork and service excellence within the Administrative & Technology Team
Identify and collaboratively resolve issues that might arise amongst the team
Perform detailed work with superior accuracy, develop rapport with others, function as a team member, work independently with a minimum of supervision, and demonstrate excellent interpersonal and organizational skills
Promote professional competency related to cultural diversity and health equity
Assist team members with problem-solving and implementation of administrative functions
Collaborate with organizational leadership through involvement in committees, organizational projects, and special events to co-create the care experience by meeting the organizational values
Participates in the design of operations that are in compliance with internal and external standards, while exhibiting a high understanding of (federal, state, local laws/regulations, Medicare Conditions of Participation, defined clinical best practice) policies, and procedures
Support the work of the interdisciplinary team by ensuring administrative support is provided consistently through all regions
Maintain confidentiality of information
Develop, lead, motivate and support team members to achieve goals and action plans that support the achievement of organizational and team goals and the Mission and Vision of Four Seasons
Recruit, teach, coach and mentor staff to promote the professional development of team members; evaluate staff performance and develop/implement performance improvement plans as needed
Build and maintain positive relationships throughout the organization and within the community, being a Four Seasons Ambassador
Contribute to the development of administrative strategies and processes to improve efficiency and effectiveness.
Participate in ongoing education and training offered by the agency
Comply with company policies, procedures, guidelines, and Mission Statement
Practice safety and infection control methods
Implement skills and strategies that have been learned through leadership development to support the administrative team
Effectively manage and oversee supply ordering for all clinical regions as necessary, collaboratively working with clinical leaders to establish best practices to support cost effectiveness and staff engagement and efficiency
Purchase organizational supplies, when necessary, collaboratively working with other departments throughout the organization, as assigned
Other duties as assigned

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package- 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year