Administrative Team Leader

Fidelity•Merrimack, NH

2d•Onsite

About The Position

Manage and develop a team of executive assistants within Fidelity’s Asset Management (AM) division, supporting Fixed Income, ensuring maximum productivity, service levels, cost effectiveness, and customer and employee satisfaction. In this role, the Team Leader also provides direct support to Fixed Income professionals. Note: Fidelity will not provide immigration sponsorship for this position.

Requirements

Strong organizational, time-management, prioritization and project management skills
Ability to successfully build relationships and interact positively and effectively across multiple levels
Ability to multi-task, set priorities, and pivot when needed
Effective written and verbal communication skills
Strong influence and team building skills
Focus on accuracy and attention to detail
Interest and ability to train, cross-train, coach and lead
Ability to provide positive and constructive feedback
Excellent Microsoft Word, Excel, PowerPoint and SharePoint skills
Experience in managing sensitive and confidential information
Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives

Responsibilities

Manage administrative support and workflow ensuring consistent and effective coverage, including coverage during time away from work
Develop and maintain working relationships with AM senior leadership, managers and associates to determine administrative needs, expectations and priorities
Serve as a resource, subject matter expert and problem solver
Establish a learning culture focused on talent development while managing all aspects of performance
Identify and implement areas for process improvement
Facilitate all aspects of team management, including onboarding, communication and process and workflow consistency
Foster a partnership with other Administrative Team Leads to develop and maintain working relationships across business units to facilitate knowledge sharing, collaboration and operational efficiencies
Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting)
Communicate “on behalf of” at all levels both internally and externally
Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness