Administrative Support - US & Canada

FICO•Ontario, Canada, ON

2d•Hybrid

About The Position

This role is ideal for someone who takes pride in keeping things running smoothly, thrives in a fast-paced and collaborative environment, and wants to grow their career at a global technology company. You'll provide high-quality administrative and operational support to senior leaders and their teams, work across functions and time zones, and play a meaningful role in how the team operates day to day. If you're organized, proactive, and bring genuine care to every interaction, we'd love to hear from you. This position is based in Toronto's financial district and follows a hybrid schedule of 2–3 days per week in the office.

Requirements

Bachelor's degree or equivalent; additional qualifications in administrative support, business, or hospitality are a plus.
Experience in an administrative, office coordination, or customer-facing role — we welcome motivated candidates who are eager to learn and grow.
Proficiency in Microsoft 365, particularly Outlook, Word, Excel, and PowerPoint.
Strong organizational skills and a natural ability to prioritize competing demands without losing composure.
Excellent written and verbal communication skills with a professional, warm, and approachable style.
Sharp attention to detail and a proactive, solutions-oriented mindset.
Comfortable working across cross-functional and international teams in multiple time zones.
Trusted to handle sensitive information with discretion and good judgment.

Responsibilities

Provide day-to-day administrative support to assigned leaders, coordinating seamlessly across functions and time zones.
Manage complex travel arrangements including transportation, accommodation, and itinerary logistics.
Own calendar and schedule management, including meeting preparation, agenda coordination, and tracking of open action items.
Process expense reports and procurement requests accurately and on time.
Support new hire onboarding, including IT equipment coordination and workspace setup.
Handle confidential information with professionalism and sound judgment at all times.
Serve as the primary point of contact for day-to-day office operations and workspace needs.
Manage meeting room bookings and availability, and fulfill office requests in a timely manner.
Oversee supply inventory, storage, and shared space organization.
Partner with facilities and IT teams to resolve issues and escalate when appropriate.
Plan and execute offsite meetings, team events, and associated logistics from end to end, ensuring a seamless experience for all participants.