Administrative Support - Connections

FRIENDSHIP COMMUNITY CARE•Fort Smith, AR

13d•Onsite

About The Position

Perform clerical, secretarial, and administrative work. Receives the public, provides customer assistance, data processing and record keeping. This is a safety sensitive position. Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies. This job description is not intended to be all‑inclusive. Duties and responsibilities may be modified based on agency needs, scope of practice laws, and client population served. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be competent and efficient with Excel, Word and Outlook.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
Frequently required to stand, walk, and reach with hands and arms.
Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.
To adhere to the following and comply with all Quality Assurance’s & HIPAA procedures: The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.

Nice To Haves

Six months to one year related experience and/or training

Responsibilities

Assists MHP and MHPP with all billing entry into billing systems including Medicaid and Medicare billing
Responsible for collecting Co-payments or private pay at time of service. maintaining documentation per policy and submitting cash for deposit.
Works with billing department and private insurance companies to ensure we are in network and to assure individual benefit limits (copay and number of visits)
Works with MHP and MHPP on data entry into TIER
Works with MHP, MHPP and Billing department to assure Prior Authorizations and Extension of Benefits
Develop and maintain office forms and procedures
Answer phone and direct calls accordingly.
Reminder calls for appointments
Professionally greet the public, employees and customers and answer questions in person and via telephone
Assist with filing and audits of files per the approved audit sheet
Monitors documentation to determine whether applicable timelines, licensing standards and laws and regulations are being met.
Prepare outgoing mail and sort and distribute incoming mail
Compose, type and edit correspondence, reports, memos and other materials
Follows all accounting procedures related to purchasing and other items necessary to run the office.
Assist and track monthly inspections and emergency drills
Assist with data collection and reports
Actively participate in CARF and DBH accreditation processes
Assist with and participate in marketing events
Documents all referrals and contacts for Behavioral Health
Conformance with all FCC policies and procedures
Maintains a clean and professional office environment (duties may include sweeping, mopping, trash, dusting and bathrooms)
Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms.
Consumers’ records must be maintained weekly, monthly, quarterly, and yearly.
All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.