TCI - ADMINISTRATIVE SUPPORT TECHNICIAN

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

2d • Onsite

About The Position

Mountain View Hospital is looking for an Administrative Support Technician to join our team! The Administrative Support Technician assists with needed aspects to help support the clerical team. Duties may include such tasks as performing appointment confirmation calls, faxing, following up on patient referrals, assisting with MIPS process, assisting new patient coordinator etc. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training.

Requirements

• Must be 18, high school graduate or student.
• Current BLS certification including training on defibrillators and renewal as required.
• 1 year of medical/dental office, clerical or customer service experience preferred.
• Business machines operation required and proficient in MS Office and Excel.
• Has the ability to learn complex phone systems and hospital information system.
• Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people.
• Basic math.
• Must be even-tempered and able to make sound decision and judgments.
• Must have the ability to prioritize multiple and competing customer and staff needs.
• Must have excellent interpersonal skills by treating others with politeness and civility.
• Must be a team player.
• Strives for daily excellence in all verbal and non-verbal communications

Responsibilities

• Perform patient appointment confirmation calls. Must be courteous and helpful at all times with the patients.
• Assisting with faxing records and scanning.
• Ensures patient records and other patient information is kept confidential.
• Treats all persons with respect and dignity, including patients, families, guests, providers, employees and vendors.
• Must maintain accurate time clock punches, punch in and out according to clinic requirements and hospital policy.
• Maintains good working relationships, both within the department and with other departments.
• Any other duties assigned by supervisor or manager.
• Tracks outgoing referrals/outbound transition of care.
• Follows up on post referral appointment correspondence and ensure that correspondence is attached to the patient’s chart.
• Participates in educational programs, in-service meetings and other meetings as required.
• Responsible for knowing hospital policies and being familiar with hospital services.
• Assists new patient coordinator as needed.
• Assists other staff with meaning full use measures and ACO tracking.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED