About The Position

As an Administrative Support Team (AST) Colleague, you help keep the store running smoothly behind the scenes. You support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Duties include overseeing scheduling, managing cash office operations, facilitating new-hire onboarding, and supporting colleague engagement so store leadership and teams can focus on customer service. You serve as a point of contact for store colleagues and leadership and act as a liaison for HR-related matters. You coordinate new-hire paperwork, onboarding, and training sessions; maintain store recognition programs; distribute reports; balance the vault; and support maintenance requests. The role requires professionalism, discretion, and attention to detail to help maintain a well-organized and supportive store environment. Colleagues help keep the office clean, organized, and prepared; review team priorities; provide warm, helpful service; complete tasks accurately and professionally; communicate clearly; and support one another through honesty, care, and collaboration. The position is part-time, with schedules typically ranging from 12 to 24 hours per week according to business needs and colleague availability. All schedules include weekend shifts.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
  • Ability to work independently and contribute to team dynamics.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Maintain an organized Store Management Office and support daily store operations.
  • Handle administrative and human resources functions and coordinate internal communications.
  • Oversee scheduling and manage cash office operations.
  • Facilitate new-hire paperwork, onboarding, and training sessions.
  • Act as a liaison for HR-related matters and a point of contact for store colleagues and leadership.
  • Support colleague engagement and maintain store recognition programs.
  • Distribute reports and balance the vault.
  • Support maintenance requests.
  • Keep the office clean, organized, and prepared for colleagues and customers.
  • Complete tasks accurately and professionally, communicate clearly, and collaborate with colleagues.
  • Support customer service and meet daily sales goals.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups and volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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