Administrative Support Team Associate, SouthPark Mall - Flex

Macy's • Charlotte, NC

4h • Onsite

About The Position

As an Administrative Support Team (AST) Colleague, you play a vital role in keeping the store running smoothly behind the scenes. You’ll support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. From overseeing scheduling and managing cash office operations to facilitating the new hire onboarding process and supporting colleague engagement, your work enables store leadership and teams to focus on delivering exceptional customer service.

You’ll serve as a key point of contact for both store colleagues and leadership, acting as a liaison for HR-related matters, coordinating new hire paperwork, onboarding, and training sessions. Your role also includes maintaining store recognition programs, distributing reports, balancing the vault and supporting maintenance requests. With professionalism, discretion, and attention to detail, you help ensure a well-organized and supportive store environment.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Comfortable communicating and collaborating with customers and colleagues
• Resourceful and eager to start a new venture and can adapt to changing priorities
• Can work on your own but are great with team dynamics
• Can handle electronic devices with no problem
• 1-2 years related experience required

Nice To Haves

• Enjoy meeting people, learning about them, and sharing information

Responsibilities

• Maintaining an organized Store Management Office
• Handling administrative and human resources functions
• Coordinating internal communications
• Overseeing scheduling
• Managing cash office operations
• Facilitating the new hire onboarding process
• Supporting colleague engagement
• Serving as a key point of contact for store colleagues and leadership
• Acting as a liaison for HR-related matters
• Coordinating new hire paperwork, onboarding, and training sessions
• Maintaining store recognition programs
• Distributing reports
• Balancing the vault
• Supporting maintenance requests
• Ensuring a well-organized and supportive store environment
• Meeting daily sales goal challenges
• Finishing tasks accurately and professionally
• Supporting new hires
• Wrapping up daily operations
• Following through with care
• Communicating clearly
• Ending each interaction with a sincere thank-you and a personal touch
• Supporting one another with honesty, care, and collaboration
• Striving to improve every day
• Achieving sales goals
• Learning from each other to deliver individual and store results

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees