Administrative Support Specialist

Forward Health LLC•Towson, MD

1d•$20 - $23•Onsite

About The Position

We are hiring an Administrative Support Specialist to support healthcare operations, patient coordination, and referral and order processing. This role combines medical administrative support, patient communication, and documentation review in a regulated healthcare environment. This position is ideal for candidates with experience in healthcare administration, medical office support, patient services, or DME operations who are detail‑oriented and comfortable following structured workflows.

Requirements

Strong attention to detail and documentation accuracy
Professional phone etiquette and written communication
Ability to multitask in a fast-paced healthcare environment
Comfort working in medical administrative or regulated office settings
Strong organizational skills and follow-through
Ability to work across multiple computer systems
High school diploma or equivalent required
At least one year of experience in healthcare administration, medical office support, administrative work, or professional customer service OR a recent college graduate with relevant coursework, internships, or hands-on experience and a strong interest in starting a career in healthcare operations
Strong organizational skills, attention to detail, and willingness to learn structured healthcare workflows

Nice To Haves

Experience in a medical office, healthcare administration, DME, or clinical support role
Background in patient referrals, medical documentation, or order processing
Experience with CRM or EMR systems (Salesforce preferred)
Proficiency with Microsoft Office, phone systems, and healthcare software

Responsibilities

Communicate with patients via phone and email regarding medical orders, referrals, and status updates
Perform accurate data entry and documentation within internal healthcare systems
Review patient and referral documentation for accuracy and completeness
Follow up on missing or incorrect medical information with providers and referral sources
Coordinate with internal teams to ensure timely order processing and equipment delivery
Track and update referral and order status using CRM / EMR / order management systems
Follow established standard operating procedures (SOPs) and healthcare workflows
Assist with in-office patient visits and walk-ins as needed