Administrative Support Specialist I 632996
About The Position
This position is responsible for providing high quality front-line customer service to students, faculty, staff, and other guests who visit or contact the Office of the Registrar. Maintain a friendly and helpful demeanor at all times, even during periods of peak volume. Take the initiative to assure customers are always served quickly and accurately. Stay informed about the total operations of the Office of the Registrar as well as general information about OSU. Requires an excellent customer service attitude, and an ability to work and participate in a team environment. Back-up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk. Specific: Responsibilities include assisting customers with Banner web services, processing special enrollment requests (ex: drop/add, cancellations, re-instatements, pass/no pass enrollment, excessive hours petitions, etc.), completing paper forms, fulfilling certification requests, fulfilling transcript requests, assisting with VA eligibility forms, fee adjustments, withdrawals, diploma requests, graduation status, course auditing, changes to personal information, Buckley flag maintenance, enrollment holds, closed matriculations, Banner PIN requests, and miscellaneous questions about the University. Transfer detail data requests and processing to the Academic Records or other team as appropriate. Back-up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk. Standard Performance Requirements: Actively endorse and support OSU’s mission and work toward fulfillment of vision and goals; exemplify in performance and behaviors OSU’s values and excellence, integrity, service, intellectual freedom, and stewardship of resources. Take advantage of professional development and training opportunities to maximize productivity and effectiveness. Maintain safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures. Consistently portray a professional image in personal appearance, dress, and communications. Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure. Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students, co- workers, supervisors, customers, and clients. Actively identify and aggressively report all issues to supervisor using approved issue resolution procedures. Any omission or misrepresentation of reporting known issues will be considered substandard performance.
Requirements
- High School/GED (degree must be conferred on or before agreed upon start date)
- One year of clerical/customer service experience.
- Post-secondary education may substitute for years of required experience.
Nice To Haves
- High School/GED
- Four years of clerical/customer service experience.
Responsibilities
- Providing high quality front-line customer service to students, faculty, staff, and other guests who visit or contact the Office of the Registrar.
- Maintaining a friendly and helpful demeanor at all times, even during periods of peak volume.
- Taking the initiative to assure customers are always served quickly and accurately.
- Staying informed about the total operations of the Office of the Registrar as well as general information about OSU.
- Assisting customers with Banner web services.
- Processing special enrollment requests (e.g., drop/add, cancellations, re-instatements, pass/no pass enrollment, excessive hours petitions).
- Completing paper forms.
- Fulfilling certification requests.
- Fulfilling transcript requests.
- Assisting with VA eligibility forms.
- Processing fee adjustments, withdrawals, diploma requests, graduation status, course auditing, changes to personal information, Buckley flag maintenance, enrollment holds, closed matriculations, Banner PIN requests, and miscellaneous questions about the University.
- Transferring detail data requests and processing to the Academic Records or other team as appropriate.
- Backing up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk.
- Actively endorsing and supporting OSU’s mission and working toward fulfillment of vision and goals.
- Exemplifying in performance and behaviors OSU’s values and excellence, integrity, service, intellectual freedom, and stewardship of resources.
- Taking advantage of professional development and training opportunities to maximize productivity and effectiveness.
- Maintaining a safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures.
- Consistently portraying a professional image in personal appearance, dress, and communications.
- Maintaining confidences and protecting security of operations by keeping information confidential and equipment/facilities secure.
- Maintaining and promoting a positive work environment by behaving and communicating in a manner that is respectful of students, co-workers, supervisors, customers, and clients.
- Actively identifying and aggressively reporting all issues to supervisor using approved issue resolution procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
