Administrative Support Specialist I 632996

Oklahoma State University•Stillwater, OK

11d•Onsite

About The Position

This position is responsible for providing high quality front-line customer service to students, faculty, staff, and other guests who visit or contact the Office of the Registrar. Maintain a friendly and helpful demeanor at all times, even during periods of peak volume. Take the initiative to assure customers are always served quickly and accurately. Stay informed about the total operations of the Office of the Registrar as well as general information about OSU. Requires an excellent customer service attitude, and an ability to work and participate in a team environment. Back-up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk.

Requirements

High School/GED (degree must be conferred on or before agreed upon start date)
One year of clerical/customer service experience.
Post-secondary education may substitute for years of required experience.

Nice To Haves

High School/GED
Four years of clerical/customer service experience.

Responsibilities

Assisting customers with Banner web services
Processing special enrollment requests (ex: drop/add, cancellations, re-instatements, pass/no pass enrollment, excessive hours petitions, etc.)
Completing paper forms
Fulfilling certification requests
Fulfilling transcript requests
Assisting with VA eligibility forms
Processing fee adjustments, withdrawals, diploma requests, graduation status, course auditing, changes to personal information, Buckley flag maintenance, enrollment holds, closed matriculations, Banner PIN requests, and miscellaneous questions about the University.
Transferring detail data requests and processing to the Academic Records or other team as appropriate.
Backing up the Academic Records and Administrative Services teams as needed during intermittent periods of inactivity at the customer service desk.
Actively endorsing and supporting OSU’s mission and working toward fulfillment of vision and goals.
Exemplifying in performance and behaviors OSU’s values and excellence, integrity, service, intellectual freedom, and stewardship of resources.
Taking advantage of professional development and training opportunities to maximize productivity and effectiveness.
Maintaining a safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures.
Consistently portraying a professional image in personal appearance, dress, and communications.
Maintaining confidences and protecting security of operations by keeping information confidential and equipment/facilities secure.
Maintaining and promoting a positive work environment by behaving and communicating in a manner that is respectful of students, co-workers, supervisors, customers, and clients.
Actively identifying and aggressively reporting all issues to supervisor using approved issue resolution procedures.