Administrative Support Specialist - Hospice Intake

Circle of Life•Springdale, AR

About The Position

This role focuses on providing administrative support for hospice patient intake, managing pre-admission processes, coordinating with referral sources, maintaining medical records and data, and offering operational and administrative support. The specialist will handle patient consents, schedule appointments, follow up with referral sources, manage medical records, and provide phone support. They will also assist with updating admission schedules, generating reports, and supporting CRM functions.

Requirements

Minimum 3 years of experience in an Administrative Specialist role with a focus in healthcare delivery.
Proven ability to collect and analyze data related to patient care, compliance, and quality improvement initiatives.
Proven ability to create workflows, monitor performance, and implement meaningful improvements.
Must have experience working with cross functional departments.

Nice To Haves

LPN, RMA, or other relevant specialized training.

Responsibilities

Copy and paste notes from Referral Manager on all pre-admission and NTUC patients into SmartMD.
Send consents for home-based and GIP admissions.
Contact home-based admits walking through consent forms, ensuring understanding and timely signature.
Coordinate scheduling of APRN or Physician face-to-face (F2F) appointments.
Follow up with referral sources, including clinics, SNF/ALF facilities, and Account Executives (AEs).
Close pending lists in Referral Manager (RM) and Wellsky for patients who are no longer being followed or have passed.
Pull monthly Referral Summary Reports for Mercy Clinics.
Request medical records for home-based admissions from clinics, hospitals, and specialists.
Obtain medical records as needed based on requests from admission nurses, liaisons, and Hospice Physicians.
Enter and document Care Navigation (Care Nav) referrals, including task notes, contact information, and service agreements.
Enter Palliative Care referrals, track consult times, ensure consult notes are signed, email billing info, and monitor patient discharges.
Support the entry and update of new referral accounts and physicians in Referral Manager (RM) for Arkansas and Oklahoma.
Support the entry and update new referral accounts and physicians in SmartMD for Arkansas and Oklahoma.
Break out reports by Arkansas and Oklahoma.
Provide phone support for patients, families, referral sources, admission nurses, and liaisons.
Assist with updating daily scheduled admissions and status changes.
Email Liaison weekly schedules to all hospital Case Managers.
Provide backup support for AM call/EOD census report when BD Manager is unavailable (due to off-site meetings or out of office).
Assist with pulling and analyzing data/reports from Health Pivots as needed.
Update and upload meeting agenda notes for Admissions, Liaison, and Intake Meetings in Teams.