Administrative Support Representative
About The Position
Under general supervision, perform complex office administrative support duties to assist external customers and to support the Operations Department. The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!
Requirements
- Experience with CMMS system
- Experience with Missouri One Call database
- Experience with web based platform reports
- Experience with administrative software and departmental specific computerized applications
- Ability to work shift work with flexibility to work additional shifts/extended hours as needed
- Ability to perform routine off-site visits to various District locations
Responsibilities
- Supports 24/7 operations
- Answer and respond to internal and external customer requests, inquires, and complaints; obtain and evaluate all relevant data to handle customer complaints
- Provide customers information regarding their concern and services offered
- Advise customers about the possible remedies or solutions regarding their problem not offered by MSD
- Record details of comments, complaints, and inquiries into a CMMS system
- Follow-up on customer inquiries not immediately resolved
- Report problem situations to management
- Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database
- Dispatch emergency complaints to work crews
- Utilize web based platform reports to monitor customer correspondence needs
- Document correspondence in the CMMS system
- Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction
- Perform office administrative support work preparing a variety of documents and complex reports
- File documents and transcribe minutes of meetings
- Complete and prepare reports into various administrative software and departmental specific computerized applications
- Remain current on changes in policies, procedures and services
- Position will involve shift work with flexibility to work additional shifts/extended hours as needed and routine off-site visits to various District locations
- Assist with special projects as assigned; perform related work as required or as delegated by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
