Administrative Support I

Hub Group•West Sacramento, CA

4d•Onsite

About The Position

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Requirements

High school diploma or equivalent
Proficient in Microsoft Office – Word, Excel, etc.
Strong written and verbal communication skills
Ability to multitask
Must be detail oriented
Must be able to work in a fast-paced office environment
Must be able to work evenings and Saturdays
Pass pre-employment background check
Maintain professional and safe work environment
customer service
detail oriented
organizational skills
time management
problem solving
accountable
dependable
documentation skills
analyzing data
professional phone skills
ability to resolve conflict
ability to listen
ability to multitask

Nice To Haves

post high school education a plus
Prior customer service experience preferred

Responsibilities

Assemble and audit route paperwork for the next day
Answer inbound phone calls
Handle customer issues
Contact vendors on inbound damage or replacement orders
Respond to email in a timely manner
Address pending orders
File paperwork
Assist in the processing of inbound delivery teams
Monitor the delivery routes of the course of your shift
Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
Call customers to obtain their feedback regarding their delivery experience
Assist in the completion of POD packets that are available at the warehouse
Responsible for the closing reports on a nightly basis
Works well without direct supervision, professional demeanor, strong communication and customer service skills
Process daily working orders, respond to Logistics Coordinator their status
Answer inbound phone calls from customers and delivery teams
Print Pull Sheet and Mark Live Daily in warehouse
Responsible for finding and submitting requested EPODs
File all documents as needed
Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
Process and prepare freight for shipments/returns to vendors (RTVs)
Assist with daily warehouse functions as needed
Update inventory – daily/weekly/monthly as required
Route monitor and remotely assist delivery and installation teams as needed
Accurately update orders for billing as needed
Answer inbound phone calls as needed
Any other duties and responsibilities as assigned.