DHS Lobby Customer Service – Administrative Support Assistant
About The Position
DHS Lobby Customer Service – Administrative Support Assistant. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs. Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division. Specifically, in this role you will: Provide professional and respectful customer service when working with internal and external customers Gain general knowledge to provide responses to customer questions at the lobby window Complete accurate data entry of new applications for food, cash, and medical benefits Issue electronic benefit cards (EBC) or may be assigned to perform (EBT) destruction. NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position.
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
- Strong Microsoft Office skills (Outlook, Word, Excel)
Nice To Haves
- Bilingual skills and is and able read, write, and speak proficiently (strongly preferred, but not required)
- A proven ability to make a difference through engaging customers with a solution-oriented approach
- Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
- Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
Responsibilities
- Provide professional and respectful customer service when working with internal and external customers
- Gain general knowledge to provide responses to customer questions at the lobby window
- Complete accurate data entry of new applications for food, cash, and medical benefits
- Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
