Administrative Supervisor - Departure Regional Center - Internal job posting

Wake County (NC)•Raleigh, NC

30d•$26 - $38•Onsite

About The Position

Take the leap into leadership and become a #TeamWake Administrative Supervisor! This is an internal recruitment open to all Wake County Government employees, contractors and temporary employees. We're looking for a motivated leader to guide a dynamic frontline team at the Wake County Departure Regional Center. As the Administrative Supervisor, you'll oversee five Customer Service Representatives and two temporary staff who are the welcoming faces of our organization. Together, you'll ensure smooth daily operations in a fast-paced reception area that serves as the gateway for customers seeking vital community services. In this role, you'll support a team that helps customers access programs such as Food and Nutrition Services (FNS), Medicaid, Energy Assistance, Revenue, Register of Deeds, Clinical and Mental Health Services, Pharmacy, Child Care Subsidy, and more. Our center also features a large self-service computer area and user-friendly kiosks where customers can scan and submit documents-making your team's guidance even more impactful. If you're energized by leading people, improving processes, and creating a positive experience for the community, this is an opportunity to make a meaningful difference every day. The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

Requirements

Associate's degree
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
You're confident in enforcing policies and procedures with consistency and fairness
You can conduct audits and evaluate staff performance effectively
You excel at training team members and managing staff schedules
You bring strong leadership skills and can coordinate services across multiple providers and business systems
You're a skilled multitasker and proficient in the Microsoft Office suite

Nice To Haves

Supervisory experience within a human services agency or program
Strong programmatic and technical knowledge of Health and Human Services and other Wake County Government departments
Experience with revenue collection or other cash-handling duties
Proficiency in NCFAST, OnBase, or similar case and document management systems
Customer service experience in a social services or health services environment

Responsibilities

Lead and support a team with diverse responsibilities, providing coaching and guidance as needed
Ensure full coverage of all service areas, even during staff absences
Evaluate current processes and identify opportunities for improvement and efficiency
Create and maintain clear process documentation, and train new team members
Participate in leadership meetings and build strong partnerships with supervisors in FNS, Medicaid, Energy, and other program areas to stay aligned on process changes
Develop work plans, assign tasks, and manage resources to meet operational goals
Make timely, informed decisions that consider available information, constraints, and potential outcomes
Monitor staff performance, offer constructive feedback, and provide technical supervision
Communicate effectively and collaborate as a key member of a high-performing team
Deliver excellent customer service to both internal and external customers