Administrative Supervisor

Elite Sports Medicine•Franklin, TN

2d•Onsite

About The Position

MPOWER Physical Therapy is looking for a highly organized, service-driven Administrative Supervisor to lead our administrative team and help ensure an exceptional experience for our patients, clients, and team members. This role is ideal for a confident administrative leader who enjoys developing people, improving processes, solving problems, and keeping operations running smoothly. The Administrative Supervisor will provide day-to-day leadership and accountability for the Administrative Team while supporting reporting, process improvement, scheduling, auditing, and cross-departmental initiatives. The successful candidate will be comfortable balancing people leadership, customer service, data and reporting, and hands-on operational support in a fast-paced healthcare environment. At MPOWER, you'll have the opportunity to make a meaningful impact—not only on our patients' experience, but also on the team and systems that support exceptional patient care. This is a hands-on leadership role for someone who enjoys making things better, developing people, and being an integral part of a growing organization.

Requirements

High School diploma is required
Previous experience working in a healthcare administrative role and/or medical office setting
Excellent follow up skills with patients and team members
Excellent organizational, prioritization and communication (verbal and written) skills
Ability to take direction, prioritize tasks and proper time management
Kind and helpful personality and communication skills
Ability to handle difficult people and situations
Ability to work proficiently with Practice Management software with sufficient training
Firm command of MS Office Suite
Neat and professional appearance
Ability to lead and participate in a professional and thoughtful manner in all meetings
Maintain patient confidentiality and comply with HIPAA and compliance guidelines established by the practice

Nice To Haves

Experience with project management preferred
Knowledge of insurance requirements and medical terminology preferred

Responsibilities

Lead, manage, coach, and hold the Administrative Team accountable for day-to-day performance and customer service
Assist with recruitment, interviewing, hiring, onboarding, and ongoing development of administrative team members
Conduct quarterly conversations, performance evaluations, and compensation reviews for direct reports
Create a culture of exceptional customer service for patients, clients, and team members
Address performance, behavioral, and policy concerns promptly, professionally, and consistently
Ensure projects and administrative processes are completed accurately and within established timelines
Meet or exceed assigned productivity and performance metrics
Collect, analyze, and present daily, weekly, monthly, quarterly, and annual operational data across MPOWER departments
Maintain users, access, and subscriptions for MPOWER's electronic resources
Coordinate student shadowing and clinical internship schedules and required documentation
Coordinate company-wide meetings and cross-departmental initiatives
Ensure assigned accounting reconciliation tasks are completed accurately and timely
Serve as primary backup for daily therapy claims audits and therapy data reporting
Provide operational backup for therapy scheduling and Front Desk Supervisor responsibilities
Assist with auditing, evaluating, and modifying administrative and operational processes to improve efficiency
Maintain work schedule as assigned by the Senior Director of Operations
Assist the Senior Director of Operations with special projects and initiatives as assigned