Administrative Supervisor

UnitedHealth Group•Worcester, MA

2d•Onsite

About The Position

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Requirements

High school diploma or equivalent is. Applicants with international degrees must submit official documentation verifying the U.S. equivalency of their academic credentials to satisfy the educational requirements
2+ years of experience in a laboratory setting, with a solid preference for 1+ years of leadership experience, and familiarity with Lab Information System (LIS) utilization
Knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management
Knowledge of HIPAA privacy and security standards, as well as regulatory compliance requirements, is crucial for maintaining patient confidentiality and adhering to industry regulations
Knowledge of supervisory practices and principles is crucial for managing a diverse team effectively
Understanding of laboratory equipment operation, such as centrifuges, and proficiency in using computer systems like EHR and LIS for data entry and management. An essential aspect of this role is understanding pre-analytical errors and how to prevent them, ensuring the integrity and accuracy of lab results
Familiarity with quality improvement principles and lean process improvement methodologies is beneficial for driving continuous improvement initiatives within the department
The Specimen Processing Supervisor should demonstrate strong leadership skills, including the ability to monitor workflow, make staffing adjustments, and provide guidance and support to team members. Proficiency in multitasking, time management, and adaptability to changing priorities is crucial for managing the dynamic environment of a clinical laboratory. Exhibit exceptional written and verbal communication skills, enabling clear and concise interactions with patients, staff, physicians, supervisors, and external agencies. Demonstrate excellent telephone etiquette and the ability to handle multiple activities simultaneously with outstanding organizational skills. Show proficiency in Word, Excel, and lab computer applications to manage documentation and data effectively. Utilize strong analytical skills to make informed recommendations for change, solve problems, and make data-driven decisions
The Specimen Processing Supervisor should have the ability to establish and maintain effective, cooperative working relationships with various stakeholders, fostering a collaborative team environment. The ability to exercise sound judgment, make informed decisions, and resolve conflicts constructively is essential for ensuring smooth operations within the department. Show a strong capacity for multitasking and prioritizing tasks to ensure efficient operations. Demonstrate the ability to react calmly, professionally, and effectively in demanding or emergency situations. Possess strong team-working abilities, flexibility to adapt to changing priorities, and initiative to assist in the department. Demonstrate a commitment to continuous learning and professional development

Nice To Haves

1+ years of leadership experience

Responsibilities

Oversees Daily Department Activities: Supervises the daily activities of the lab processors and/or client services to ensure efficient and accurate processing of specimens. Monitors workflow to maintain productivity and quality standards, addressing any issues that arise promptly
Coordinates Staffing and Manage Attendance: Coordinates staffing schedules and manage the attendance of direct reports. Makes necessary adjustments to the schedule to ensure adequate coverage at all times, minimizing disruption to lab operations
Employee and Performance Management: Manages timecards and attendance records, ensuring accurate and timely documentation. Conducts staff evaluations, providing feedback to support professional growth and accountability. Collaborates with the laboratory manager in recruiting, correcting, and releasing employees within the processing and/or client services departments, providing performance and behavior-based input to ensure the team meets the organization's standards
Training and Development: Schedules and provides training structure for new employees, ensuring they are well-versed in lab protocols and procedures. Provides ongoing training and development opportunities for existing staff to maintain high performance and compliance with standards
Leadership and Role Modeling: Act as a role model and leader for all lab staff, demonstrating professionalism and adherence to best practices. Serves as a resource for team members, providing guidance and supports as needed. Takes a proactive role in addressing and resolving concerns. Utilizes strong problem-solving skills to manage conflicts and ensures smooth operations
Specimen Processing: When needed, engages directly in the specimen processing workflow to ensure continuity and efficiency. This includes receiving, labeling, and preparing specimens for testing, as well as maintaining accurate records and documentation
Customer Service: Provides exceptional customer service by effectively communicating with patients, healthcare providers, and other stakeholders. Addresses and resolves inquiries and complaints promptly and professionally, ensuring a positive experience and maintaining the organization's reputation for quality service
All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
Performs all duties in a manner that promotes and supports the Core Values of the organization
Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
Must follow written and oral instructions and complete routine tasks independently
Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
Ensures confidentiality of patient information by following HIPAA guidelines and policies
Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
Have regular and predictable attendance