Administrative Supervisor, Lead

Therapeutic Associates Physical Therapy•Portland, OR

8d•Onsite

About The Position

Therapeutic Associates, Inc. is seeking a full-time Administrative Supervisor to join their team. Therapeutic Associates, Inc. specializes in orthopedics and manual therapy and prides itself on its one-on-one patient care and strong relationships with referral sources. The organization is committed to the highest level of patient care, continued education, professional development, and community involvement. The Administrative Supervisor performs all duties necessary to coordinate the efficient workflow of the clinic staff, patients, and other customers. The position ensures and coordinates quality operations for all roles within the clinic to support an effective care team.

Requirements

Associate degree or equivalent experience
Basic proficiency with MS Office products including Word, Excel, and Outlook
Customer service experience
Prior medical office experience

Responsibilities

Coordinates the daily operations of administrative support staff.
Ensures support staff provides quality customer service to all patients, visitors, or care partners.
Manages all front office duties, such as, insurance authorization and billing, registering patients, answering phones, scheduling patient appointments, and maintaining the integrity of the patient database.
Manage provider schedules, works claim hold buckets, completes daily chart checks, and coordinates the payment of clinic bills.
Ensures payment for services by coordinating insurance benefits and complying with insurance regulations.
Ensures intake procedures are followed and completed by all staff.
Assists with enforcing policy compliance and policy changes.