Administrative Supervisor/Parking Operations Manager
About The Position
The primary purpose of this position is to provide management, supervision and leadership to the Parking Division’s Field Operations team, Parking Attendants, Electronic Technician and General Maintenance team of the State Parking Division. Additional responsibilities include but are not limited to: Installation, programing, monitoring, and maintenance of all Parking Access and Revenue Control equipment used in the State Government Complex and DHHS Headquarters Campus and State Bus Parking Lot, including monitoring approved towing company contracts and maintenance of electronic held ticketing devices for synchronization with the AIMS data base. Position will have full responsibility for the planning, scheduling, assigning organizing, directing and performance review of Parking Attendants, Field Operations, Supervisors, General Utility Staff and Electronics Technician. This will include but is not limited to, resolving customer service issues, operational issues, procedural issues and ensuring all visitor lots are staffed when scheduled to operate. Position will be the person primarily responsible for performance of personnel functions for their direct reports including recruiting, selection, orientation, training, work planning, counseling, discipline, grievances, performance evaluation, and explanation of personnel policies. Position is responsible for ensuring staff have adequate supplies readily available to perform their required duties. The Division Director will provide general guidance as to performance expectations, work scheduling efficiency, and general operational policies to ensure adherence with Internal Audit, Fiscal Management and Department of Administration guidelines.
Requirements
- High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience.
- Ability to professionally support and interact with leadership, employees, members of the public, project coordinators, and contractors.
- Strong written and verbal, organizational and customer service skills, including the ability to manage multiple priorities and work independently.
- Knowledge of RFP, RFQ processes, procurement, records management, and office technology systems
- Working knowledge of PARCS systems, high speed roll up doors, and preventative maintenance programs.
Nice To Haves
- Graduation from a two-year institution and two years of progressively responsible administrative/office management experience or equivalent combination of education and experience.
- Strong organizational and operational management skills
- Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, SharePoint and Teams
Responsibilities
- Provides management, supervision and leadership to the Parking Division’s Attendants, Field Operations, Supervisors, General Utility Staff and Electronics Technician.
- Installation, programing, monitoring, and maintenance of all Parking Access and Revenue Control equipment used in the State Government Complex and DHHS Headquarters Campus and State Bus Parking Lot, including monitoring approved towing company contracts and maintenance of electronic held ticketing devices for synchronization with the AIMS data base.
- Planning, scheduling, assigning organizing, directing and performance review of Parking Attendants, Field Operations, Supervisors, General Utility Staff and Electronics Technician.
- Resolving customer service issues, operational issues, procedural issues and ensuring all visitor lots are staffed when scheduled to operate.
- Performance of personnel functions for direct reports including recruiting, selection, orientation, training, work planning, counseling, discipline, grievances, performance evaluation, and explanation of personnel policies.
- Ensuring staff have adequate supplies readily available to perform their required duties.
Benefits
- 12 annual paid holidays
- Health Insurance and Supplemental Benefits including Dental and Vision.
- NC State Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
