Administrative Supervisor, Cardiology

Baystate Health•Springfield, MA

10h•Onsite

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety—and home to Baystate Medical Practices, the region’s largest multispecialty group—is seeking an experienced Supervisor of Practices and Clinics to join our dynamic Cardiology team. This position is a multi-site Supervisor role. Locations are Springfield, Greenfield, and Northampton. RESPONSIBILITIES: Reporting to the Manager, the Practice Supervisor oversees administrative staff across a single or multi-practice scope. This role plays a critical part in ensuring efficient daily operations, optimizing workflows, and supporting both staff and providers. You will partner closely with clinical and operational leadership to drive performance, enhance patient satisfaction, and improve financial outcomes.

Requirements

High School Diploma or GED, required
Minimum of 2 years of supervisory experience, required
Excellent communication (both oral and written) and presentation skills
Initiative and ability to work independently

Nice To Haves

3 years of healthcare practice experience, preferred
Outpatient experience, preferred

Responsibilities

Oversee administrative functions, workflows, and staffing to ensure smooth day-to-day practice operations
Supervise, coach, and develop staff, including scheduling, performance evaluations, and employee engagement initiatives
Partner with Talent Acquisition and leadership to recruit, interview, onboard, and train new team members
Develop and implement efficient office systems, optimize scheduling templates, and improve workflows
Ensure accurate charge entry, insurance verification, and co-pay collection while identifying opportunities to improve revenue performance
Serve as a subject matter expert for scheduling, billing, EMR, and call center applications; train staff and troubleshoot issues
Oversee records management, ensuring compliance with HIM policies and audit readiness (including HEDIS)
Monitor supply budgets, analyze variances, and support financial planning efforts
Track productivity metrics, support performance improvement efforts, and foster accountability across the team
Resolve patient and staff concerns while promoting a culture of service excellence
Manage provider schedules, templates, and staffing coverage to maximize access and efficiency

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!