Administrative & Student Support Specialist

University of Akron • Akron, OH

4d • Onsite

About The Position

Assist Department Chair or School Director in coordinating the day-to-day academic operations and programs for the department while providing advanced administrative support to Department Chair or School Director. Serve as an informational resource to faculty, staff and students answering inquiries, providing information and resolving problems. Provide advice, counsel, and information regarding department’s academic activities to student, faculty, or staff. Perform tasks and provide information regarding graduate and undergraduate admission, registration and financial aid and scholarship processes, following standard procedures with basic interpretation of policies that may include processing and reviewing admission applications, credentials, and decision; registration, course evaluation, evaluate transfer coursework and degree completion; process, notify and monitoring student scholarship and scholarship application. Assist with creating and monitoring of course and classroom scheduling and enrollment. Analyze, maintain, and monitor confidential academic paperwork, records, and databases. Create reports to provide information for decision making purposes and to distribute as needed. Assist with coordinating various student related programs and events hosted by the department. Serve as administrative support to the Department Chair or School Director by providing and overseeing services such as maintaining the Department Chair or School Director’s calendar; preparing and proofreading documents; organizing and maintaining paper and electronic filing systems and databases; coordinating travel arrangements and coordinating projects. May assist with support of departmental website. Support daily departmental business, including monitoring department and program budgets; obtaining and maintaining inventory of equipment, services, and supplies; administers departmental purchasing activities; authorizes limited expenditures. Assist with the employment process and maintaining departmental personnel records, coordinate position searches and other personnel matters (may include but not limited to appointments/changes, faculty load reporting, part-time faculty reasonable assurance memos, personnel transactions, and student employment processes). Assist with department events, conferences, and make travel arrangements as needed. May serve as building coordinator and work with PFOC and locking systems as needed. Oversee department administrative staff and students by providing functional guidance to ensure smooth workflow. Provide guidance in creating and revising departmental policies and procedures. Perform other job-related duties as needed by the Department Chair or School Director.

Requirements

• A minimum of 4 years of experience in office/clerical procedures.
• Advanced computer knowledge relating to word processing, spreadsheet, and database software packages.
• Ability to use and retrieve information from databases to perform daily job duties.
• Ability to coordinate programs, work in a fast-paced environment, and utilize new technology.
• Strong interpersonal, problem-solving, and research skills.
• Ability to maintain and monitor budgets.
• Effective verbal and written communication skills.

Nice To Haves

• 2 years in a higher education or similar environment.
• Working knowledge or ability to learn web content management software, enterprise resource planning system, and other systems or applications used within the department.

Responsibilities

• Coordinate day-to-day academic operations and programs.
• Provide advanced administrative support to Department Chair or School Director.
• Serve as an informational resource to faculty, staff, and students.
• Provide advice, counsel, and information regarding academic activities.
• Process graduate and undergraduate admission, registration, financial aid, and scholarship applications.
• Monitor student scholarships and scholarship applications.
• Assist with course and classroom scheduling and enrollment.
• Analyze, maintain, and monitor confidential academic paperwork, records, and databases.
• Create reports for decision-making purposes.
• Coordinate student-related programs and events.
• Maintain Department Chair or School Director's calendar.
• Prepare and proofread documents.
• Organize and maintain filing systems and databases.
• Coordinate travel arrangements and projects.
• Assist with departmental website support.
• Monitor department and program budgets.
• Maintain inventory of equipment, services, and supplies.
• Administer departmental purchasing activities.
• Assist with the employment process and personnel records.
• Coordinate position searches and other personnel matters.
• Assist with department events and conferences.
• Serve as building coordinator.
• Oversee department administrative staff and students.
• Provide guidance in creating and revising departmental policies and procedures.
• Perform other job-related duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short and long-term disability insurance
• Life insurance
• Paid leave of absences (illness, vacation)
• Maternity leave
• Paternity leave
• Tuition remission for eligible employees and their dependents
• Flexible Work Arrangement (FWA) option for staff and eligible non-bargaining unit faculty
• Participation in state retirement systems
• Alternative retirement options with competitive employer contributions
• Optional investment opportunities including deferred compensation programs (403(b) and 457(b))

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree