Administrative Specialist

Midland Community Healthcare Services•Midland, TX

13d•Onsite

About The Position

Administrative Specialists are the first point of contact for the patients of Midland Community Healthcare Services. They are expected to provide excellent customer service while performing tasks such as answering phones, scheduling appointments, patient registration, check in and out procedures, taking patient payments, and assisting patients with their service needs.

Requirements

Must have a High School Diploma or G.E.D.
No felony results on a criminal background screening.
Drug Screen Test with a negative result.

Nice To Haves

1-3 years of customer service experience preferred.
1-3 years of medical office experience preferred.
Bilingual preferred.

Responsibilities

Answer, transfer, and initiate clinic business phone calls.
Take messages for clinical staff and send them through the electronic medical records messaging system.
Schedule, confirm, work-in, and change patients’ appointments per proper administrative procedure.
Greet and check patients in/out for their appointments while printing, preparing, and obtaining the proper paperwork.
Verify and input data in computer system including insurance and patient demographics.
Verify insurance or program information presented by patients per proper procedure.
Collect co-payments, deductibles, and past due balances, and answer patients billing questions.
Assist patients with financial agreements for past due balances.
Provide the Billing Department with supporting documentation needed to continue the billing process.
Encourage and assist patients in taking part in our patient satisfaction surveys.
Reconcile day sheets, charges, cash, checks, money orders, and credit cards during end of day procedures.
Prepare new patient packages/charts and maintain proper stock of needed paperwork.
Maintain an orderly workstation and patient waiting areas.
Maintain visitor sign-in log and security of clinic by requesting all visitors sign-in and wear proper identification.
Prepare for the next day by requesting needed documentation, printing schedules, and making needed copies.
Assist patients with information about the clinic, its programs, and clinic processes, orders, and documentation needing to be completed or picked-up.
Send patient correspondence letters.
Assist in end of month closing process.
Enter and verify accuracy for all patient encounter charges.
Participate in cross-training opportunities in order to help other front office and medical records areas.
Cross train with the dental department.
Performs other duties as assigned by the Clinic Manager.