Administrative Specialist

Creative Risk Solutions • West Des Moines, IA

12d

About The Position

Creative Risk Solutions is seeking a detail-oriented, customer-focused Administrative Specialist to provide administrative and operational support to its team. The role supports the claims process through claim intake and assignment, accurate recordkeeping, correspondence processing, and service to internal and external customers. The successful candidate will be organized, communicate effectively, and deliver reliable service while following established procedures and compliance requirements.

Creative Risk Solutions provides claims management, loss control, and risk consulting services. The organization emphasizes integrity, clear and constructive communication, meaningful client relationships, and an inclusive culture that supports employee development and contribution.

Requirements

• High school diploma or equivalent.
• 0–2 years of administrative or office support experience.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work effectively both independently and as part of a team.
• Ability to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Ability to balance multiple tasks, maintain accuracy, and meet deadlines in a fast-paced environment.

Nice To Haves

• Experience in property and casualty insurance or claims administration.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation in company systems throughout the claims lifecycle.
• Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Enter data accurately and promptly while following company procedures and compliance requirements.
• Support internal and external customers throughout the claims process.

Benefits

• Health, dental, and vision benefits.
• Paid parental leave and supportive new-parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401(k) profit sharing, including an annual lump-sum contribution for full-time employees.
• Generous time off practices and paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day time-off option, Employee Resource Groups, and development programs.
• Annual merit increase and promotion opportunities.
• Discretionary annual bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED