Administrative Specialist

Holmes Murphy Insurance•West Des Moines, IA

8d•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Administrative Specialist to provide administrative and operational support to our team at Creative Risk Solutions. This role is responsible for assisting with claim intake and assignment, maintaining accurate claim records, processing incoming correspondence, and supporting internal and external customers throughout the claims process. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service.

Requirements

High school diploma or equivalent required.
0–2 years of administrative or office support experience required.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications and data entry systems.
Ability to work effectively both independently and as part of a team.
Ability to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
Able to balance multiple tasks while maintaining accuracy and meeting deadlines in a fast-paced environment.

Nice To Haves

Experience in property and casualty insurance or claims administration preferred.

Responsibilities

Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Benefits

health, dental and vision
Paid Parental Leave and supportive New Parent Benefits
Company paid continuing Education & Tuition Reimbursement
401k Profit Sharing
Generous time off practices in addition to paid holidays
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you
Inclusion & Belonging Programs
Consistent merit increase and promotion opportunities
Discretionary bonus opportunity
Health Matters Day
Celebrate Day (for your birthday!)
Diversity Day
Volunteer Time Off
paid parental leave