Administrative Specialist, SSA

Cuyahoga County Board of Developmental Disabilities • Cleveland, OH

6d • Onsite

About The Position

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking an Administrative Specialist to provide administrative and technical support for the Services and Support Administration Division, primarily supporting the functions of Intake & Eligibility. The role involves organizing and maintaining data systems, handling initial inquiries via phone and correspondence, processing eligibility applications, sending out relevant communications, and maintaining electronic records. The position also includes clerical duties and managing office supplies. Frequent personal contact with various stakeholders is expected, requiring excellent customer service skills.

Requirements

• High school diploma or GED.
• Five years of secretarial or administrative experience.
• Three years of computer applications experience with Microsoft office suite.

Nice To Haves

• Education in secretarial or business school beyond high school desirable.
• Familiarity with Gatekeeper and DODD’s IDS systems preferred.

Responsibilities

• Organize and maintain data systems for efficient management of information and records pertaining to the Services and Support Administration Division, primarily related to Intake and Eligibility and including some aspects of Family Supports.
• Answer phone calls and respond to initial correspondence directed to Cuyahoga DD Intake, providing excellent customer service and gathering initial information to triage calls.
• Explain the application and eligibility process and provide information about community resources.
• Process all eligibility applications received by Intake and create/update individual records in database systems.
• Assign and route individuals contacting Intake to appropriate eligibility staff and assist with assignments to Support Administration, Family Supports, or other departments following eligibility determinations.
• Send correspondence related to Intake and Eligibility, including welcome information, staff assignments, Family Supports Program information, and eligibility determinations.
• Maintain effective communication and work cooperatively with Eligibility staff, providing support with aspects of the eligibility process such as scheduling assessments, talking to individuals/families, providing status updates, and resending correspondence.
• Accurately and thoroughly update and maintain records in electronic records systems including Gatekeeper, On-Base and the Ohio Department of Developmental Disabilities (DODD's) IDS system.
• Run and modify routine reports and follow up as appropriate, including program and assignment closures.
• Report trends or patterns to the management team to determine whether timeline adjustments are needed.
• Perform clerical/receptionist duties including scanning, faxing, filing, mailing etc. related to the eligibility process.
• Manage and maintain general office equipment and supplies for the Intake and Eligibility staff.
• Perform other duties as assigned.

Benefits

• Over 40 paid days off a year, including holidays.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision Life, and Temporary disability Insurance.
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Flexible Spending Account.
• Tuition Reimbursement.
• Annual Pay Increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED