Temp - Administrative Specialist

City of Austin

1d • $24 - $28

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Purpose: Under limited supervision, using independent discretion and judgment, works within a specialized function or a specific area of administrative and staff support.

Requirements

• Knowledge of applicable processes, techniques, and methods.
• Knowledge of City practice, policy and procedures.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to manage conflicts and concerns.
• Ability to understand and communicate technical information.
• Ability to exercise discretion in confidential matters.
• Ability to recognize and recommend process improvement.
• Ability to lead and train others.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain effective working relationships with city employees and the public.
• Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity.
• Experience may substitute for education up to a maximum of four (4) years

Nice To Haves

• Ability to work efficiently and effectively in a very fast paced environment.
• Advance proficiency in Microsoft Office Suite to include Word, Excel and Outlook.
• Ability to work and communicate effectively with all levels of employees and external customers while conveying a positive, service-oriented attitude.
• Ability to work both independently and in a team environment.
• Ability to multi-task and possess a high level of attention to detail.

Responsibilities

• Provides administrative support on highly technical and/or specialized projects.
• Facilitates the handling of time sensitive request such as ORR's (Open Records Request), CAF's (Citizen Action Forms), RCA's (Request for Council Action) as well as other confidential documents.
• Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc.
• Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails.
• Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software.
• Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements.
• Conducts research, compiles data, and prepares documents for consideration and presentation.
• Files and retrieves documents, records and reports.
• Attends meetings, records minutes and distributes meeting notes.
• Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements.
• May provide leadership, work assignments, evaluation, training and guidance to others
• Temporary Administrative Specialist position is responsible for providing administrative support to the Prevention Division by assisting with fee invoicing, delinquent payment follow-up and resolving fee processing issues for various programs.
• Provides assistance to internal and external walk-in customers.
• Processes fire system plan review and inspection fees.
• Make calls to external customers to collect past due permit and inspection fees due.
• Answers telephone calls to assist or routes callers to appropriate personnel.
• Resolves payment discrepancies and reviews all end-of-day transactions for accuracy.
• Assists with administrative process improvements.
• Participates in the cross-training program: Collaborating with other administrative personnel to create, identify, and report on areas within the program; Serve as a back up to other divisions in the department; Assist with training of new staff; and Creates/Edits/Updates Standard Operating Procedures for the Prevention Division.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• All other duties as assigned.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level