Administrative Specialist Senior
About The Position
The Department of Professional Licensing serves 25 professional licensing boards and registries for the Commonwealth, serving 27,000 licensees. We offer an exciting, fast-paced environment with the opportunity to work independently, but also as a team member with co-workers and professional board members. The ideal candidate will need to be self-motivated and possess the ability to communicate by phone, email and in person with licensees, the public, board members, and legal staff. This position requires strong analytical and comprehensive skills, earned from both education and professional experiences, in order to interpret statutes and regulations for the board, public and licensees. The Department provides oversight for 25 of the state's occupational licensing boards, as well as provides administrative and fiscal management, technical support, and advice to the licensing boards. This section within the Department focuses on providing the administrative duties to the boards.
Requirements
- Graduate of a college or university with a bachelor's degree.
- Three years of professional, administrative, or business experience.
- Ability to communicate by phone, email and in person with licensees, the public, board members, and legal staff.
- Strong analytical and comprehensive skills.
- Ability to interpret statutes and regulations for the board, public and licensees.
- Ability to operate a licensing system, run reports, and interpret information to the Board and management.
- Ability to handle legal issues arising from public complaints while effectively communicating with the board, legal personnel, the licensee, and the public.
Responsibilities
- Organizing board documents.
- Interpreting laws and regulations to assist applicants and the public.
- Evaluating application compliance and completion.
- Processing applications and renewals.
- Writing complex and technical correspondence.
- Maintaining a computer database of all licensees and credential holders.
- Receiving and managing formal complaints, complaint responses, and board actions.
- Performing other administrative duties as necessary.
- Operating a licensing system, running reports, and interpreting information to the Board and management.
- Organizing board meeting materials, attending meetings, and drafting meeting minutes.
- Handling legal issues arising from public complaints while effectively communicating with the board, legal personnel, the licensee, and the public.
- Maintaining information on each board website, including application forms, board meeting dates, continuing education requirements, and meeting minutes.
- Solely responsible for the above duties, tasks, and skills for multiple boards at the Department of Professional Licensing along with other tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
