Administrative Specialist II

State of Maryland•Baltimore County, MD

11d•Onsite

About The Position

Maryland Department of Labor is currently accepting applications from qualified candidates for an Administrative Specialist II position within the Division of Labor and Industry, Safety Inspection program. As a member of the DLI team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
6 months experience that includes data entry, processing documents, and communicating with customers or the public in a professional office setting.

Nice To Haves

Experience managing a shared email inbox, responding to customer inquiries, processing reports and documentation, routing correspondence, and maintaining accurate records.
Experience providing administrative support in an office, regulatory, compliance, safety, or customer-service environment.
Proficiency with Microsoft Office Suite (Word, Excel), Google Workstation (Google Docs, Google Sheets) or similar software used to prepare reports, track data, or maintain records.

Responsibilities

Obtains, analyzes, and interprets information submitted from Authorized Third Party Inspectors with 95% of efficiency and accuracy within 3 working days of receiving the information into our database from the [email protected] email account, ensuring compliance with applicable laws, regulations, and standards and resolving any problems that may be evident.
Daily or within 24 hrs respond 100% inquiries received by email or phone messages from internal or external customers with adequate information with 95% accuracy.
Process submitted reports with 100% efficiency and accuracy.
Process Change of Ownership, Building Name, or Mailing Address Form with a 100% accuracy, print requested certificates, forward emails to the correct recipients, contact customers if not inquire is not clear.
Distribute emails to a correct recipient and answer questions as required.
Distribute received email notifications under then correct inspector name file.
Develop statistical reports used by the Chief Inspector and Authorized Third Party Inspector to identify inconsistencies in inspection activity, providing follow-ups to ensure that inconsistencies are addressed appropriately with a 95% of efficiency and accuracy.
When assigned performs other general administrative duties that support the Safety Inspection Program.
Receive and distribute mail, check payment processing, and perform customer service; responding to inquiries, mailing inspection notices and certificates with 95% of efficiency and accuracy.
Consults with the Chief Inspector and industry stakeholders identifying objects in violation of the law and ensuring that appropriate action is taken.
Identifies staffing patterns and needs throughout the State and assigns inspector work assignments accordingly with a 95% of efficiency and accuracy.
Provides administrative staff support to the Program Manager and Chief Inspector in the administration of the Safety Inspection Program by assisting in developing and implementing 100% efficient new and revised policy, procedures and processes consistent with Departmental goals.

Benefits

medical and dental coverage
paid time off (i.e. vacation, sick leave)
State pension
supplemental retirement options
Maryland State Employees Credit Union
Flexible hours
Paid holidays 12-13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare