Administrative Specialist II (Patient Services Rep)

King County•Multiple locations in King County, WA

3d•Onsite

About The Position

Public Health- Seattle & King County is seeking (2) Two Dental Clinic Patient Services Representative (Administrative Specialist II). One will be located at Downtown Public Health and the other at Renton Public Health, to join our vibrant multi-disciplinary, and diverse dental team to support the delivery of health services to the county's most vulnerable people. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division (CHS) values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients. Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Requirements

Skilled at interacting with respect with people of all backgrounds, including individuals with limited English or living homeless.
Skilled at handling confidential data and sensitive situations with tact and discretion.
Detail-oriented.
Skilled at organizing, prioritizing, problem solving.
Skilled at communicating and explaining information in a clear, professional and simple manner.
Open to feedback and making positive changes.
Able to learn and use multiple computer programs.
Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions.
Able to work successfully both independently and as part of a multi-disciplinary team.
Reliable in attendance and punctuality.
Able to read, write, and communicate in English.
Experienced working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one year, or equivalent education/training in this kind of work.
Understanding of inclusive engagement as well as equity and social justice principles-Experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

Nice To Haves

Basic knowledge of public health and dental and medical practices terminology
Experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work.
Experience with Epic Community health experience, education, or training.
Knowledge and understanding of Trauma Informed Care principles

Responsibilities

Greet patients, both in person on the phone, and electronically complete registration and check-in.
Schedule patient visits with appropriate providers and programs.
Data collection and data entry including client referrals
Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
Identify when patient needs triage by healthcare staff and quickly identify potential emergencies.
Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office.
Utilize interpreters as appropriate.
Verify that encounters and paperwork are correct to ensure accuracy and billing.
Perform general office duties such as copying, and faxing.
Other duties as assigned.