Patient Services Rep II

CommonSpirit Health•Phoenix, AZ

3d•Onsite

About The Position

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. As appropriate, train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers. Update patients of the status of their referral or authorizations.

Requirements

Must Live in Arizona or Nevada
High School Graduate
Minimum of two (2) years experience in a patient-focused healthcare environment
High volume multichannel contact center experience
Experience with computer systems required, including office windows based programs and web based applications

Nice To Haves

1 year of higher education, some college
Experience with electronic data management program and EMR

Responsibilities

Manage phone customer service.
Distribute communications.
Handle patient information like demographics, insurance verification, and appointment scheduling.
Process referrals, authorizations, and pre-registrations.
Perform other clerical tasks as needed.
Schedule and register patient appointments.
Provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
Update patients of the status of their referral or authorizations.