Administrative Specialist II - Community & Workforce Development

Pima County•Tucson, AZ

9d•Onsite

About The Position

We are seeking a highly organized, compassionate, and customer-focused professional to serve as the first point of contact at Pima County’s Housing Center, home to Pima County’s Community Action Agency, the Outside Agency Program, and the Homelessness Prevention Hub. The ideal individual will thrive in a fast-paced, service-oriented environment, skillfully managing reception activities while providing accurate information, connecting community members to resources, and supporting essential administrative operations. This role is perfect for someone who is dependable, detail‑driven, and passionate about helping our community navigate housing and community assistance services. Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.

Requirements

Associate’s Degree from an accredited college or university in public administration, business administration, management, or a closely related field as determined by the department head at the time of recruitment AND one year of professional experience in public or business administration. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County as an Administrative Specialist I or closely related professional administrative classification.
Valid driver license is at time of application.
Valid AZ driver license is at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.

Nice To Haves

Minimum two (2) years experience managing high-volume phone and in‑person traffic, while maintaining professionalism, accuracy, and customer service, in a fast‑paced setting providing support in a social service, housing assistance, or community resource center environment.
Minimum two (2) years experience using Microsoft Office Suite, scheduling platforms (Teamup or Squarespace/Acuity), ERP systems (Workday), and client‑tracking systems (ESN).
Minimum two (2) years experience handling purchasing cards (PCard), supply ordering, and reconciling transactions accurately.
Minimum two (2) years experience creating, updating, and formatting policies, forms, sign‑in sheets, resource materials, and other official documents.
Minimum one (1) year experience working with vulnerable populations, including individuals facing housing instability or financial hardship.
Bilingual (English/Spanish - speaking, reading, writing).

Responsibilities

Provides complex administrative services of a specialized nature to a department, division, or program within Pima County
Negotiates and establishes Intergovernmental Agreements (IGA), contracts and other obligatory agreements and monitors compliance
Prepares work unit budgets, oversees expenditures, performs cost and statistical analyses and prepares reports and recommendations
Performs research, prepares written reports and recommendations and informs management of issues, concerns and problems of specialized work unit
Provides information, status, and recommendations to department directors, division managers and professional staff regarding area of assignment and responds to public inquiries interpreting work unit and county policies and procedures
Ensures work unit policies, procedures and activities comply with applicable federal/state statutes and regulations and county policy
Oversees internal services such as accounting, payroll, personnel, management information services and/or purchasing
Represents work unit at various meetings, conferences, or on committees and provides specialized expertise related to area of assignment
Develops, maintains and manages databases using automated information systems and compiles/reviews/monitors information for reporting purposes