Administrative Specialist I

State of Maryland•Baltimore County, MD

4d•Onsite

About The Position

The main purpose of the job is to receive incoming telephone calls that come into the Division and properly transfer the calls to the appropriate person or extension. Provide callers with general information about the Division including assisting the public with questions and guidance of our website. Provide walk-in individuals with general information about where to go on our website to compete their applications. Responsible for greeting, announcing and directing visitors as well as maintain a daily log of all visitors. Process all mail and packages that is received and ensure that it is distributed to the appropriate units.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six months of experience performing clerical, clerical technical, or secretarial work.
Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education.

Nice To Haves

Previous Experience working in a call center
Experience navigating multiple computer systems at once

Responsibilities

Receives incoming telephone calls and transfers the call to the appropriate person or extension number.
Provides callers with general information about the Division including assisting the public with questions and guidance of our website.
Provide walk-in individuals with general information about where to go on our website to compete their applications.
May greet, announce and direct visitors as well as maintain a daily log of all visitors.
Processes all mail and packages that is received and ensure that it is distributed to the appropriate units.
Maintain active and current Maryland Interagency Law Enforcement System (MILES) and National Crime Information Center certifications.
Performs comprehensive criminal background checks via computer, as identified by Command and policy, within legislatively mandated time frames.
Review applications by individuals who purchase, rent, or transfer regulated Firearms, register machine guns, and those who sell and/or transfer regulated Firearms, or those who apply to be designated collectors or become Regulated Firearms dealers and/or apply for a Handgun Permit, Handgun Qualification License, Security Guard or Agency, Private Detective or Agency, Security System’s Technician or Agency, Special Police Officer, or Railroad Police Officer.
Perform other duties and responsibilities as required to fulfill job function or as assigned or requested by supervisory and command personnel.