Administrative Specialist/Data Entry - Entry Level

Balance Claims•Indianapolis, IN

8h•Onsite

About The Position

Balance Claims is seeking a detail-oriented Administrative Specialist to support our Shared Services team by managing communication, coordinating workflows, and assisting with project intake. This role serves as a central coordination point between clients and internal teams, ensuring that all incoming communication and project submissions are captured, organized, and routed correctly across multiple systems. You will be responsible for maintaining clear communication, identifying missing information at a high level, and helping ensure projects continue moving through the workflow without delays. This is a seasonal, in-office role with the potential to transition into a full-time position based on performance and company needs.

Requirements

Strong written and verbal communication skills
High attention to detail and organizational ability
Ability to manage multiple workflows and priorities simultaneously
Strong computer aptitude

Nice To Haves

experience with CRM or project management systems is a plus
Prior administrative or operations support experience preferred but not required

Responsibilities

Manage communication across internal systems, client systems, and shared inboxes to ensure all updates and requests are captured and tracked
Triage incoming project submissions to confirm required documentation is present at a high level before routing for further processing
Route communication and tasks to the appropriate internal teams (Sales, Account Management, Production, or Admin)
Create and manage tasks to ensure all client requests and updates are properly tracked and completed
Communicate with clients and internal teams to request missing information when needed
Maintain organized and consistent documentation across all files
Ensure all communication is captured, documented, and routed without gaps
Maintain accuracy when handling and organizing project information across multiple systems
Keep projects moving by identifying missing information early and initiating follow-up
Maintain consistent throughput during both normal and high-volume periods
Follow defined workflows and coordination standards consistently