Administrative Services Supervisor

MNA • Edmonton, AB

1d • Onsite

About The Position

The Otipemisiwak Métis Government is seeking an Administrative Services Supervisor to oversee and coordinate general administrative and reception services across its various locations. This role involves ensuring consistent front-desk operations, administrative coverage, and support services, while establishing standardized procedures, service levels, and accountability. The ideal candidate will possess a strong administrative background, team leadership skills, and a commitment to high standards of service delivery and efficiency. While the supervisor will guide administrative staff, those embedded in other departments will continue to report to their respective leaders. However, specific reception and administrative functions will report directly to the Administrative Services Supervisor.

Requirements

• Post-secondary degree, diploma, or in certificate Business Administration or a related field.
• Minimum of five (5) years’ of progressive experience in administrative operations or office management.
• Minimum two (2) years’ experience in a leadership role.
• Ability to work in the office in Edmonton, Alberta is required.
• Ability to travel to Calgary, Alberta (up to 25% of the role) is required.
• Ability to work a regular schedule of Monday-Friday 8:30am-4:30pm with flexibility to work evenings, and weekends, as required.
• Reliable transportation and a valid Class 5 driver’s license is required.
• Ability to travel throughout the province of Alberta as needed.
• Acceptable attainment of a Police Information Check is required.

Nice To Haves

• Experience working in a multi-location environment is an asset.
• Experience working in an Indigenous and/or non-profit setting is an asset.
• Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemiswak Métis Government is an asset.

Responsibilities

• Identify gaps, inefficiencies, and risks in administrative operations.
• Recommend improvements to service delivery, staffing models, customer service training, and workflows.
• Support organizational growth by planning administrative needs for new locations or expansions.
• Develop, document, and maintain administrative and reception procedures.
• Participate in all administrative group meetings to ensure administrative processes remain aligned throughout the Government. Lead these meetings as applicable.
• Ensure alignment with Otipemisiwak Métis Government policies, Human Resources and Occupational Health & Safety standards, and organizational practices.
• Partner with Human Resources to support role clarity, job descriptions, training, and coverage expectations.
• Monitor compliance with established administrative protocols.
• Act as a liaison between departments, building locations, and leadership regarding administrative services.
• Conduct regular site visits to ensure consistency and address operational issues.
• Participate in recruitment, onboarding, and development of administrative staff.
• Work collaboratively with the Registry department and other operational areas where functions intersect with reception or administrative tasks.
• Present a positive and professional image of the organization when interacting with employees, citizens, visitors, and other external stakeholders.
• Perform other related duties as required or assigned.
• Provide overall management and oversight of reception services across all Otipemisiwak Métis Government locations.
• Establish and maintain standardized reception procedures, protocols, and service expectations.
• Ensure consistent reception coverage, including vacation, sick leave, and unplanned absences.
• Implement and manage an on-call or backup coverage model.
• Provide training, coaching, and performance oversight for reception staff.
• Serve as the primary point of accountability for reception-related issues.
• Oversee shared administrative services, including large-scale copying and print jobs, registered mail, courier services, package tracking, incoming and outgoing mail coordination, and office supply procurement and inventory management.
• Ensure adequate supplies are maintained across all locations.
• Develop and manage processes for efficient administrative service delivery.

Benefits

• A comprehensive benefit package
• Employer contributions to Pension Plan
• Generous time off policies
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree