Administrative Registration Assistant- Full Time

Trinity Health•Darby, PA

4d•Onsite

About The Position

Mercy Fitzgerald, a member of Trinity Health Mid-Atlantic, is looking for an Administrative Assistant to join our high-quality, Plant Operations team. This role performs a variety of secretarial and clerical duties to support the business operations of Mercy Fitzgerald Hospital. The position requires recognizing and supporting the Mercy philosophy by demonstrating customer service to patients and families, payers, physicians, staff and all other interpersonal interactions. Depending on the assigned department, the role may focus on reception or patient accounts. The Administrative Assistant will complete the patient access/intake process effectively and efficiently, including scheduling patients in Epic, linking patient accounts for new appointments, and verifying insurance eligibility and co-pay. The role also involves communicating appropriate information to patients and therapists, acting as a resource for other staff, and independently completing patient access/intake procedures. This includes obtaining copies of insurance cards, collecting co-pays, ensuring patients sign and verify all pertinent paperwork, and placing ID bands on patients.

Requirements

High school graduate or equivalent
Minimum 1 year experience

Nice To Haves

Experience with insurance verifications preferred

Responsibilities

Performs a variety of secretarial and clerical duties to support the business operations of Mercy Fitzgerald Hospital.
Demonstrates customer service to patients and families, payers, physicians, staff and all other interpersonal interactions.
Completes patient access/intake process effectively and efficiently.
Schedules patients in Epic.
Links patient accounts to the system for new appointments.
Completes insurance verification determining eligibility and co-pay.
Communicates appropriate information to patients and therapists.
Acts as a resource for other staff.
Independently completes patient access/intake procedures.
Upon arrival of the patient, obtains copies of insurance cards, collects co-pays, has patient sign and verifies all pertinent paperwork, places ID band on patient’s arm.