Administrative Program Specialist A

State of Louisiana•Baton Rouge, LA

22h•Onsite

About The Position

The Louisiana Department of Wildlife and Fisheries (LDWF) is responsible for managing and protecting the state’s renewable natural resources. The Office of the Secretary provides leadership and support services for departmental programs. This role requires proficiency in Microsoft Office Suite (Word, Excel) and Adobe Acrobat Pro, strong organizational and time management skills, and the ability to prioritize multiple assignments in a fast-paced environment. Excellent verbal and written communication, analytical, critical thinking, and observational abilities are essential, along with a keen attention to detail. The successful candidate will work effectively both independently and collaboratively, demonstrating professionalism and courtesy. Strong clerical and administrative support skills, including accurate recordkeeping and document management, are also required. Bilingual proficiency in English and Spanish is preferred. The position emphasizes core competencies such as Accepting Direction, Communicating Effectively, and Learning Actively, as well as preferred competencies like Adapting to Change and Displaying Professionalism.

Requirements

Proficiency in Microsoft Office Suite, including Word and Excel.
Proficiency in Adobe Acrobat Pro.
Strong organizational and time management skills.
Ability to prioritize multiple assignments and consistently meet deadlines in a fast-paced work environment.
Excellent verbal and written communication skills.
Strong analytical, critical thinking, and observational abilities.
Keen attention to detail.
Ability to work effectively both independently and as part of a collaborative team.
Professionalism and courtesy when interacting with coworkers and the public.
Strong clerical and administrative support skills, including accurate recordkeeping and document management.
Three years of experience in administrative services; OR Six years of full-time work experience in any field; OR A bachelor's degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

Bilingual proficiency in English and Spanish is preferred.

Responsibilities

Provide courteous and professional customer service by responding to inquiries and addressing concerns from the public.
Perform accurate data entry and maintain records across multiple computer systems and databases.
Manage and complete time-sensitive projects and assignments while meeting established deadlines.
Ensure compliance with applicable laws, policies, and procedures, including protecting the rights of individuals involved in the program.
Generate and analyze reports to monitor program activities and support operational needs.
Collect, compile, and maintain statistical data and program records.
Establish and maintain payment schedules in accordance with agency policies and procedures.
Prepare, review, and process documentation to ensure case files are complete, accurate, and up to date.
Maintain and update electronic and physical case files to ensure accurate recordkeeping.
Coordinate with the LDWF Licensing Section to ensure recreational hunting and fishing privileges are suspended and reinstated in accordance with applicable laws and regulations.
Organize, file, and maintain program records in accordance with records management requirements.
Answer and direct incoming telephone calls while providing accurate information and assistance.
Perform other related duties as assigned.