Administrative Program Manager 2

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The Louisiana Department of Health (LDH) is seeking a dynamic Administrative Program Manager 2 to lead the administrative team supporting Louisiana's Health Standards Section. This leadership role involves overseeing critical licensing operations, improving administrative processes, mentoring staff, and contributing to high-quality long-term care services across the state. The ideal candidate will demonstrate strong competencies in driving results, making accurate judgments, critical thinking, accepting direction, effective communication, initiative, professionalism, customer focus, adherence to policies and procedures, and training others.

Requirements

• Five years of experience in administrative services; OR Six years of full-time work experience in any field plus two years of experience in administrative services; OR A bachelor's degree plus two years of experience in administrative services; OR An advanced degree plus one year of experience in administrative services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Supervises and provides leadership to administrative staff by assigning work, conducting training, coaching employees, and completing performance evaluations.
• Oversees Non-Long-Term Care (NLTC) licensing operations, including license verifications, initial applications, renewals, changes of ownership, address updates, and service modifications.
• Monitors licensing activities to ensure applications and related processes are completed accurately, timely, and in compliance with applicable policies and procedures.
• Manages the collection, reconciliation, and processing of licensure fees, sanctions, fines, refunds, and provider payments within licensing and financial systems.
• Reviews financial and transaction reports, resolves discrepancies, and ensures the accuracy of licensing records and payment documentation.
• Develops and implements administrative policies, procedures, and training materials to improve operational efficiency and support consistent business practices.
• Serves as a resource for staff and stakeholders by responding to inquiries, prioritizing administrative functions, and providing operational support in the absence of the Long-Term Care Administrative Program Manager 2.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager