Administrative & Program Coordinator

Virginia Tech•Abingdon, VA

1d•Hybrid

About The Position

Reporting to the director of the Virginia Tech Southwest Center, the administrative and program coordinator coordinates and implements center usage, client services, and support for programs such as conferences, short courses, training programs, institutes, workshops and other unique outreach offerings. Key functions are to: support daily operations of the Southwest Center based on the center’s program and implementation needs; serve as the initial and primary contact for faculty, students, clients and participants associate with graduate, professional development and meeting management activities; support the director, engagement staff, and onsite partners in a wide variety of tasks including social media, marketing and customer support, classroom scheduling, calendar maintenance, classroom set up and reception duties; be the liaison between students and units across the University; coordinate program implementation, including financial management and accountability, keeping programs within scope and adhering to established timelines, onsite/day-of duties, and vendor management. Occasional travel is required to provide local and out-of-town program support. Occasional overnight, weekend, early morning, and late evening work may be required based on program schedules.

Requirements

Experience in a higher education setting or hospitality / event coordination environment
Experience with financial management
Experience with various social media platforms and marketing for promotion of programs such as short courses, conferences, workshops and special events
Must have strong technical skills such as word processing, Excel, email, internet navigation, online learning platforms, and audiovisual equipment
Excellent organizational skills. Must be able to handle numerous projects and details simultaneously and accurately while prioritizing according to need and schedule.
Exceptional customer services skills
Ability to remain calm under pressure and handle unanticipated changes or emergencies in an effective and professional manner
Must be a team player with excellent communication and interpersonal skills

Nice To Haves

Bachelor's degree in business or related field, or equivalent training and experience in business or hospitality management field.
Experience with university and/or state purchasing policies and procedures as well as experience with invoicing and payments
Experience with conference management/planning
Experience working within program budget constraints
Experience in training and development, and/or meeting and project management
Experience with budgeting and grant reporting

Responsibilities

Support daily operations of the Southwest Center based on the center’s program and implementation needs.
Serve as the initial and primary contact for faculty, students, clients and participants associate with graduate, professional development and meeting management activities.
Support the director, engagement staff, and onsite partners in a wide variety of tasks including social media, marketing and customer support, classroom scheduling, calendar maintenance, classroom set up and reception duties.
Be the liaison between students and units across the University.
Coordinate program implementation, including financial management and accountability, keeping programs within scope and adhering to established timelines, onsite/day-of duties, and vendor management.