Administrative Program Coordinator II - School of Health Professions

Cleveland Clinic

3d•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Shared Administrative Program Coordinator II, you will lead and support high-impact initiatives that enhance operational excellence, foster collaboration, and drive efficiency across the department. In this role, you will provide high-level administrative and operational support to multiple School of Health Professions programs, supporting program directors and faculty by managing documentation, coordinating deadlines, maintaining accreditation readiness, and ensuring efficient day-to-day operations. Through strategic project management and continuous improvement efforts, your contributions will directly support Cleveland Clinic’s mission to deliver exceptional patient care experience. This position offers a dynamic opportunity to expand your professional skills, challenge existing processes, and help design and implement innovative programs that shape the department’s future while serving as a key partner to both patients and providers. A caregiver in this role works days from 8:00 a.m. – 4:30 p.m., primarily on-site between Main Campus and Lutheran Hospital, with the possibility of one remote day per week.

Requirements

Associate’s Degree and three years of administrative or project management experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Strong computer skills and experience with software applications
May require a license based on department/institute needs

Nice To Haves

Bachelor’s Degree in Business Administration, Healthcare Administration or a related field
Healthcare or related organization experience
Ability to work independently while supporting multiple programs and stakeholders
Experience supporting academic, healthcare, or accredited education programs

Responsibilities

Function as a liaison and administrative, technical and operational resource.
Initiate or lead less complex projects.
Coordinate policy evaluation and implementation.
Identify operational improvement opportunities to create an efficient workplace.
Develop communications, databases and budget summaries.
Lead orientation and records management activities and ensure standards are maintained.
Develop and update interdepartmental education programs.
Assist with the scheduling, coordination, preparation and communication of meetings.
Facilitate and attend meetings and record key outcomes.
Identify key milestones and deadlines.
Communicate project status and requirements to achieve results.
Research, analyze and organize information for presentations.
Assist department leadership with large or complex projects.
Provide administrative support to the Cytology, Medical Laboratory Science, and Phlebotomy programs.
Serve as a primary administrative resource for program directors and faculty.
Track, manage, and follow up on program, accreditation, and reporting deadlines to ensure timely completion.
Proactively remind faculty and program directors of upcoming deadlines and required deliverables.
Maintain organized electronic files, shared drives, and accreditation documentation with accurate version control.
Provide day-to-day applicant and student support by responding to inquiries and assisting with routine admissions- and program-related communications.
Maintain and distribute program recruiting materials to support ongoing recruitment and enrollment activities.
Prepare, format, edit, and manage documents using tracked changes and collaborative review tools.
Support ongoing compliance with institutional and programmatic accreditation standards.
Assist with preparation for accreditation reporting, reviews, and site visits by organizing required materials.
Draft and distribute routine program communications on behalf of program leadership.
Demonstrate strong follow-through, attention to detail, and accountability for assigned tasks.
Maintain confidentiality and professionalism using HIPAA and FERPA guidelines when handling sensitive information.
Support continuous improvement of administrative workflows and documentation processes.
Other duties as assigned.