Administrative Operations Specialist, Remarketing

Rivian•Irvine, CA

4d•Onsite

About The Position

Reporting to the Remarketing Operations Manager, Rivian is looking for a Remarketing Administrative Operations Specialist to support the vehicle trade-in process. This position will also be responsible for obtaining and executing lienholder payoffs on trade-in vehicles, executing trade-in documentation and ensuring accuracy and compliance of all incoming customer documents. Additionally, this role will be responsible for turning properly executed documentation over to third party partners for vehicle resale. This individual will be accountable for meeting KPI targets while supporting broad company initiatives. The ideal candidate has experience working in automotive/tech, is comfortable with a fast-paced work environment and has an expertise and passion for electric vehicles. This individual should also be able to identify and utilize time management to solve operational bottlenecks that occur. The Remarketing Department needs team members dedicated to growing into a world-class operation!

Requirements

1+ years of experience working with lienholders and DMVs in a dealership or auto auction setting
High School Diploma or GED required; Bachelor’s degree in business or related field or equivalent work experience in automotive or remarketing
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs to support other market launches and operations
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
Expertise proficiency with Salesforce
Ability to obtain and maintain local sales licenses if applicable in your state/province
Active notary license or eligibility to obtain one in the state/province of your assigned work location preferred
Adaptable to a fast-paced and constantly changing environment
Team-player with strong communication skills
Ability to work autonomously and consistently with limited direction
Empowered self-starter who can process and execute on complex information potentially in high stress environments

Nice To Haves

Active notary license or eligibility to obtain one in the state/province of your assigned work location

Responsibilities

Work collaboratively to achieve department and company KPI goals
Obtain lienholder payoffs and execute payment on traded in vehicles
Possess both strong and professional communication capabilities
Partner with Delivery teams on incoming trade-in documents
Execute trade-in documentation and ensure DMV compliance in all 50 states
Assist with auctions sales, maintaining transaction jackets, contacting finance companies for title follow up, processing reassignments, and auditing completed paperwork
Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success