Administrative Operations Manager

Assisting Hands•Cockeysville, MD

6d•$45,000 - $50,000•Onsite

About The Position

Assisting Hands® Home Care is known for delivering compassionate, dependable in‑home support that helps clients stay safe, comfortable, and independent where they feel happiest—at home. Our caregivers are highly trained, bonded, insured, and committed to providing personalized care with real‑time communication for families. We’ve built our reputation on exceptional service, genuine compassion, and a deep understanding of what matters most to the people we serve. Is expanding in Baltimore County, and we’re looking for a motivated, compassionate, and highly organized Administrative Operations Manager to help build and lead our growing team. This role combines office management, caregiver support, and occasional hands‑on care—perfect for someone who enjoys a fast‑paced environment and wants to grow with a small start‑up agency. This is a unique opportunity to join a small, fast‑growing franchise at the ground level and play a key role in shaping our culture, operations, and client experience. About the Role The Administrative Operations Manager keeps the office running smoothly while supporting both caregivers and clients. This position blends administrative leadership with hands‑on support, making it ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.

Requirements

Active CNA certification (required)
Experience in home care, home health, or healthcare administration
Strong communication and customer‑service skills
Ability to multitask and stay organized in a fast‑moving environment
Comfort working in a small start‑up setting with evolving processes
Dependable, professional, and committed to high‑quality care

Nice To Haves

Scheduling or staffing experience
Recruiting or HR support experience
Familiarity with home‑care software systems (a plus, not required)

Responsibilities

Oversee daily office operations and ensure smooth workflow
Answer phones and greet visitors in person at the office
Assist with recruiting, interviewing, and onboarding CNA staff
Provide coverage for CNA shifts when needed (must hold active CNA certification)
Support scheduling, client communication, and caregiver coordination
Maintain compliance with company policies and state regulations
Contribute to building a positive, supportive, growth‑oriented team culture
Collaborate with ownership on operational improvements and long‑term growth initiatives