Administrative Operations Manager

Assisting Hands of Baltimore North

33d • Onsite

About The Position

The Administrative Operations Manager keeps the office running smoothly while supporting both caregivers and clients. This position blends administrative leadership with hands‑on support, making it ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.

Requirements

• Active CNA certification (required)
• Experience in home care, home health, or healthcare administration
• Strong communication and customer‑service skills
• Ability to multitask and stay organized in a fast-moving environment
• Comfort working in a small start-up setting with evolving processes
• Dependable, professional, and committed to high-quality care

Nice To Haves

• Scheduling or staffing experience
• Recruiting or HR support experience
• Familiarity with home‑care software systems (a plus, not required)

Responsibilities

• Oversee daily office operations and ensure smooth workflow
• Answer phones and greet visitors in person at the office
• Assist with recruiting, interviewing, and onboarding CNA staff
• Provide coverage for CNA shifts when needed (must hold active CNA certification)
• Support scheduling, client communication, and caregiver coordination
• Maintain compliance with company policies and state regulations
• Contribute to building a positive, supportive, growth‑oriented team culture
• Collaborate with ownership on operational improvements and long-term growth initiatives

Benefits

• 401(k) with company match
• Health insurance
• Paid two‑week vacation
• Career growth opportunities as the franchise expands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees