Administrative Operations Manager

Daimler Truck North America•Canton, OH

8h•Onsite

About The Position

The Administrative Operations Manager is a critical leadership position within the Canton Parts Distribution Center (PDC), driving operational excellence and customer satisfaction. This role oversees centralized administrative operations with a focus on receiving and shipping, ensuring compliance, accuracy, and efficiency. Reporting to the PDC Manager, this position aligns administrative tasks with operational goals, fosters a culture of accountability and continuous improvement, and collaborates across functions to resolve complex challenges. The ideal candidate will have a strong background in WMS systems, inventory management, and team leadership, with a passion for process optimization and cross-functional collaboration.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
Minimum of 5 years in quality assurance, inventory management, or clerical operations within a distribution or logistics environment.
Proven leadership experience managing teams in a fast-paced setting.
Strong knowledge of WMS systems (e.g., EWM, DView), ERP systems (e.g., SAP ECC or S/4 HANA), and inventory management practices.
Excellent communication, organizational, and analytical skills.
Ability to drive process improvements and manage cross-functional collaboration.

Nice To Haves

Advanced certifications in quality management (e.g., Six Sigma, ISO Auditor).
Extensive experience with complex WMS platforms.
Proven success in implementing large-scale process improvements.
Demonstrated ability to resolve complex customer or inventory challenges.
Strong background in data analysis and decision-making through advanced KPIs.
Experience managing cross-functional teams in a multi-site logistics environment.

Responsibilities

Supervise centralized office functions, including clerical operations for DView and SAP’s Extended Warehouse Management (EWM).
Ensure alignment of administrative tasks with operational goals and timelines.
Manage non-production material procurement and inventory.
Serve as Business Systems Owner for EWM.
Provide direct supervision to 6-member office team responsible for receiving and shipping.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct performance evaluations and identify training needs.
Collaborate with Material Planning, Procurement, IT, and external suppliers to resolve delivery exceptions and ensure sustained countermeasures.
Serve as EWM subject matter expert for IT projects and issue resolution.
Coordinate inter-department processes with receiving and shipping dock teams.
Leverage data and KPIs to identify trends, drive efficiency, and enhance team performance.
Develop and update standard operating procedures (SOPs) for administrative operations.
Collaborate with cross-functional teams to align quality and clerical workflows with facility objectives.