Administrative Officer I

State of Maryland • Allegany, MD

23h • Hybrid

About The Position

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State. GRADE 13 LOCATION OF POSITION STATEWIDE This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State. Please indicate the counties in which you are willing to accept employment on your application. PLEASE NOTE...We have current vacancies at the following location: Prince George’s County Office of Child Support Administration Legal Unit 4235 28th Avenue, Suite 135 Temple Hills, MD 20748 Main Purpose of Job Legal Assistant (current position): Conducts administrative hearings for child support settlement conferences and/or conciliation hearings, preparing complaints and motions for filing with the court to establish, enforce, and modify child support cases. Negotiation of settlement conferences to reach consent order agreements between the parties and refers cases to the Assistant Attorney General to be heard before the Judge or Magistrate when agreement cannot be reached. Supervision of special projects and analysis of data relating to the operation of the Legal Unit in the Prince George's County Child Support Administration. Assist the Assistant Attorney General in the court room by conducting in-depth analysis of the facts in the case or interactions with child support litigants, attorneys, employers, and court personnel; making decisions regarding the review and adjustment process; completion of complex legal documents. Individuals must be able to interpret and apply Maryland Family Law, Federal regulations, COMAR, and various legal references. Individuals must possess effective written and oral communication skills. Nature of Work of Administrative Officer I: Administrative Officer I is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements. Employees in this classification do not supervise.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of administrative staff or professional work.
• Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
• Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

• Six months of experience in preparing pleadings, motions, and various court documents and/or participating in administrative hearings or hearings in front of a Magistrate or a Judge and/or using Maryland Electronic Courts (MDEC).
• Six months of experience utilizing MDThink applications such as Child Support Management System (CSMS) and Eligibility and Enrollment (E&E).
• Six months of experience using Microsoft Office Suite (i.e., Word, Excel, PowerPoint, etc.), Google Sheets, or Smartsheet.
• One year of experience creating and submitting written reports or evaluations.
• One year of experience communicating with internal and external customers or community partners or stakeholders.
• One year of experience formulation and preparation of an agency's budget or portions of the budget.

Responsibilities

• Attends court hearings including conducting settlement conferences to obtain consent agreements and obtaining and preparing consent orders.
• Complete court follow up by retaining all required documentation, entering the information in the court calendar, and updating the case disposition.
• Reviews and makes adjustment by reviewing and processing all assigned modifications and reviewing all databases.
• Conducts Legal research and preparation of legal documents by contacting necessary parties, scheduling interviews, completing requesting information in requested format, and monitoring the discovery process.
• Customer Service by responding and resolving customer service inquiries.
• Independently plans, develops, conducts or supervises the conduct of studies and analyses of agency programs, organizations, procedures or systems.
• Formulates final reports and effective recommendations based on analyses conducted.
• Prepares or supervises the preparation and development of management tools such as procedural manuals, statistical reports, work-flow charts, performance measurement criteria or organization charts.
• Participates in the formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources and projected program needs.
• Participates in the program planning process by developing forecasts, proposals or procedures for orderly growth and expansion.
• Confers with other administrative officials, program heads, staff specialists or others in order to exchange information pertaining to the program, or interpret policies or offer recommendations.
• Advises departmental officials regarding administrative practices, procedures or policies.
• Coordinates inter-agency transactions and provides liaison with officials in other agencies in the State, legislature, the federal government, private industry or local government agencies.
• May provide assistance to a higher-level administrator in the formulation and preparation of an agency's budget or portions of the budget.
• Performs other related duties.

Benefits

• health insurance, dental, and vision plans offered at a low cost.
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees