Administrative Officer I

State of Maryland•Baltimore City, MD

About The Position

The Maryland Public Service Commission (PSC), an independent regulatory agency, is seeking a highly organized and detail-oriented professional to support technical staff within the Executive Director’s Office. This position provides operational and administrative support for the review and processing of renewable energy certification applications, including solar, geothermal and other renewable resources. The role also supports program documentation, data management, reporting, and coordination activities that ensure efficient program operations. The Administrative Officer I (Renewable Energy Coordinator) assists with reviewing renewable certification applications, maintaining program records and databases, and supporting Technical Staff in administering renewable energy programs. This work supports the Commission’s mission of regulating and promoting a reliable, efficient, and resource-adequate energy system in Maryland while advancing the State’s clean energy goals and administrating the laws and regulations. This position offers an opportunity to contribute to Maryland’s clean energy initiatives while gaining experience in regulatory program administration, renewable energy policy implementation and legislative enactment.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

One year of experience in renewable energy programs, electricity markets, or regulatory processes.
Strong organizational, analytical, and problem-solving skills.
Two years of experience with database management, data tracking, and reporting tools.
Two years of proficiency in Microsoft Office and/or Google Workspace, including spreadsheets and document management.
Three years of providing direct customer service with the delivery of excellent written and oral communications to present information clearly and effectively.
Ability to work collaboratively in a team environment while maintaining strong attention to detail and sound professional judgment.

Responsibilities

Review, process, and document renewable energy certification applications for completeness and compliance with applicable statutes, regulations, and program guidelines.
Document application review results and prepare recommendations for supervisory review and final determination.
Identify incomplete or deficient submissions and communicate application requirements and deficiencies to applicants.
Escalate complex, disputed, or precedent-setting issues to supervisory staff.
Track staff training participation and completion of technical program requirements.
Assist in the preparation of training materials, reference guides, and program documentation.
Provide administrative support including document preparation, correspondence, and coordination of internal program activities.
Support Technical Staff in identifying recruitment sources and assisting with onboarding new employees.
Maintain program databases, electronic records, and reporting tools.
Compile and track program metrics including application volumes, approval rates, rejection rates, and processing timelines.
Assist with the preparation of program summaries, reports, and data presentations for internal and external stakeholders.
Identify workflow inefficiencies and provide recommendations to supervisory staff to improve processing efficiency.
Assist in implementing approved process improvements and operational updates.
Support system updates, documentation revisions, and data quality assurance efforts.
Respond to procedural inquiries from applicants, installers, aggregators, and other program participants regarding application requirements and program processes.
Coordinate with internal PSC divisions, PJM, Electric Utilities and other external entities as required under supervisory guidance.
Act as a liaison with stakeholders during key program operations.
Complete special assignments and projects as directed by supervisory staff.
Prepare summaries, documentation, or reports related to project outcomes.