Administrative Officer I

State of North Carolina•1915 Health Services Way Wake, NC

2d•$45,431 - $79,504•Hybrid

About The Position

The primary purpose of this position is to serve as the point of contact for constituent inquiries, collaborating with staff across DHB to address and track inquiries received on behalf of NC residents, NC Medicaid and NC Health Choice Program beneficiaries or applicants, providers, and even out-of-state individuals. Referrals come from 1) the Governor's Office, 2) NC General Assembly Members, 3) United States Congress Members, 4) the DHHS Office of Government Affairs (OGA) and the DHHS Secretary's Office, and 5) the NC Medicaid Deputy Secretary and Deputy Medicaid Director's Offices.

Requirements

Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

Nice To Haves

Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology.
Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations.
Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products.
Effective time‑management skills with the ability to balance multiple assignments and meet deadlines.
Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations.

Responsibilities

Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries
Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina.
Protect constituents’ Protected Health Information (PHI) in compliance with HIPAA
Maintain transparent communication with beneficiaries
Participate in ad hoc meetings to provide input into processes for development of procedures and policies.
Participate in staff training and development sessions as workload permits.
Perform special projects as needed by leadership.