Administrative / Office Assistant

Associated Home Care•Lynn, MA

1d•Hybrid

About The Position

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors. With over 20 years of experience, they provide a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and well-managed. The home healthcare industry is experiencing significant growth as the baby boomer generation ages and the home becomes the primary location for care due to consumer demand for convenience and lower-cost solutions. The Administrative Assistant role supports Associated Home Care's office staff, specifically the Scheduling and Recruitment departments, and reports to the Director of Operations. The position requires a proactive, customer service orientation, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Spanish-speaking is preferred for this role.

Requirements

High school diploma or equivalent
2 + years of administrative office experience
A proactive, customer service orientation, with the ability to collaborate effectively with internal and external stakeholders
Understanding of the company and services that are offered
Demonstrated computer skills
Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills
The ability to handle multiple tasks simultaneously, take initiative without direct supervision, set priorities, and thrive in a fast-paced environment

Nice To Haves

Spanish-speaking Preferred
Bi-lingual is preferred

Responsibilities

Manage Front Desk and Reception area
Greet Colleagues and Guests as they enter the office
Answer and direct phone calls
Maintain inventory and ordering of Personal Protective Equipment (“PPE”), general office and kitchen supplies as needed
Clean and maintain common spaces
Offer technical support to field staff
Assists with field staff hiring and orientations
Assists Scheduling team with field staff call volume and communicating non-urgent schedule changes
Performs other duties as assigned