Administrative Medical Assistant

Planned Parenthood of Orange and San Bernardino Counties•Westminster, CA

4d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Administrative Medical Assistant in Westminster, CA. This administrative position is responsible for all duties and responsibilities assigned to front office staff. Responsibilities include greeting and checking-in patients, preparing paperwork, scanning paperwork, determining payer source, collection of fees/receipts and donations, collection of IDs, phone answering, and scheduling. Must provide excellent customer service in a non-judgmental, empathetic manner.

Requirements

High school diploma or other education plus experience required.
1-3 years of continued job experience required.
Healthcare or general receptionist experience required.
Bilingual Spanish preferred, but not required.
Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.

Nice To Haves

Bilingual Spanish preferred

Responsibilities

Greet patients, answer phones, refer calls, schedule appointments
Prepare charts, check for completeness, errors, signature and appropriate assembly
Input and update computer patient data information accurately.
Maintain patient records
Assess client finances, which may include verifying insurance, health plan authorization, Medi-Cal cards with picture ID, collecting fees per agency guidelines, complete appropriate forms and obtain signatures per agency policy.
Collect donations and patient satisfaction surveys per agency guidelines.
Complete related financial/statistical paperwork for clients.
Monitor clinic flow.
Schedule appointments for family planning including but not limited to contraceptives and abortion services.
Perform clerical and administrative duties, as required by manager.
Adhere to agency’s policies, procedures and protocols.
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
Participate in health center efforts to achieve established goals for productivity.
Participate in health center/affiliate efforts to achieve established revenue cycle goals.